£150 per day, Inside IR35
6 months initial contract
Role Overview
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.
Key Responsibilities
* Provide deskside support for PCs, laptops, mobile devices and peripherals
* Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
* Build, configure, replace and troubleshoot end user hardware
* Support mobile devices including iPhones and Blackberry
* Assist with data backup and recovery processes
* Work within virtual, MDM and VPN environments
* Log, update and manage tickets within ServiceNow
* Maintain accurate documentation of incidents and resolutions
* Deliver high quality customer service to end users
* Follow defined ITIL based processes and procedures
Required Skills and Experience
* Proven experience in Level 2 IT support or similar role
* Strong understanding of IT fundamentals including networks, hardware and domains
* Good working knowledge of Windows 10 and Windows 11
* Experience supporting end user hardware and software issues
* Familiarity with Microsoft Office applications and Lotus Notes
* Experience supporting mobile devices
* Understanding of data backup techniques
* Experience working within an ITIL environment
* Strong communication and customer facing skills
* Logical and analytical approach to troubleshooting
* Ability to work independently and manage workload effectively
Desirable
* Familiarity with Microsoft SCCM
* Experience working with ServiceNow
* Exposure to virtualisation, MDM and VPN environments