Permanent Leeds Posted 9 hours ago
Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company who offer a great team culture and incredible benefits? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!
Your duties as Complaints Advisor will include:
1. Handling escalated customer complaints received internally or through alternate customer feedback avenues
2. Providing appropriate solutions and alternatives within the time limits
3. Following up to ensure resolution and customer satisfaction
4. Keeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practice
5. Updating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activity
6. Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
You will have:
7. Customer Service experience
8. Professional and clear telephone manner
9. Active listening skills and appropriate empathy
10. Good command of English grammar and language for accuracy in written communication
11. Experience of owning a customer enquiry / complaint through to resolution
12. Experience of working in a fast paced, vibrant and at times, pressured environment
In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.
In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!
So, if you are interested in being part of a great organisation, please contact Deborah IMMEDIATELY on 01274 865878 to discuss further.
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.
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Job Features
Job CategoryCustomer Service Job LevelFull-timeLocationLeeds, West Yorkshire Job CodeEP6443 SalaryCirca £27,000 pa
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