Job Title: Guest Experience Executive
We are seeking to recruit for the role of Guest Experience Executive to continue supporting, promoting and overseeing an excellent guest experience on our site in Elgin. We have grown this side of our business in recent years to an all-year-round destination for local, domestic & international visitors, and now wish to further enhance our success in this area. Working closely with our Retail and Marketing teams you will continue to support our experience and explore new opportunities to attract visitors to our site.
This is a full time, permanent role working 39 hours per week with hybrid working available for up to 2 days per week. Salary is starting from £27000 per annum, depending on experience.
About the role
Main Responsibilities will include:
* Establishing relationships with internal and external stakeholders to drive forward footfall on site.
* Developing our tours & events team to deliver world-class experiences on site through our tour program and events.
* Identifying opportunities to improve the visitor experience on site such as new systems or procedures.
* Co-ordinate all special guest/VIP activities on site.
* Building and curating a program of year-round events on site in line with the company strategy.
* Supporting our teams in our UK locations with attracting and developing experience opportunities.
* Promoting the visitor attraction at local and national events.
Please note successful candidates will be expected to travel UK wide as part of their role.
About You
* Have a degree in a tourism or related discipline or have experience working in the field
* Experience of working as part of a team.
* Strong interpersonal skills.
* Excellent IT and administration skills.
* A passion for creating world-class experiences for visitors.
* Event planning experience is highly desirable.
* As regular local and occasional UK travel is part of this role, a full driving license would be preferred
About Us
Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world's finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.
Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.
We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at
Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.
Closing date – Friday, 3 October 2025