Welcome to TradeKart! Launched in January 2022, we’re the UK’s fastest-growing marketplace for Tradespeople. We're a young, ambitious and fast-growing tech start-up, focused on improving the lives of tradespeople, helping them to work smarter, not harder. The rapid delivery app for tradespeople (think Deliveroo for construction), we make it easier for plumbers, decorators, builders & electricians to purchase products from the brands and merchants they know and trust.
We’re building a brand that positively impacts everyone within the trade community - tradespeople, merchants, manufacturers, and of course, the TradeKart team, a diverse and collaborative bunch of talented individuals.
Our Mission
At TradeKart, we’re on a mission to serve and unite the trade community through technology that will save them valuable time. We’re a young, ambitious, tech start up, looking to positively disrupt a construction space that is dominated by analogue processes and inefficiency.
The Purpose of this role
To support the delivery of exceptional live operations performance across TradeKart’s delivery services; ensuring consistent on-time, high-quality fulfilment across our operating hours. This role works in close collaboration with the Head of Live Operations to manage real-time order flow, coordinate couriers, communicate with customers and relevant stakeholders, and resolve operational issues quickly and effectively. The Live Operations Manager will help maintain our OTIF% and customer satisfaction while enabling the Live Ops function to scale efficiently.
We’re looking for people with proven experience in rapid delivery operations – ideally from Uber, Deliveroo, Glovo, Getir or similar platforms – who know what it takes to run fast, high-performance live ops at scale.
Responsibilities
* Act as deputy to Head of Live Operations - UK
* Effectively manage operational resources ensuring delivery of business requirements and targets
* Train, develop and coach existing and onboarding team members
* Conduct performance related conversations that drive personal and professional development with the team
* Monitor live orders to ensure delivery within promised timeframes
* Manage SLA breaches and trigger rapid resolutions
* Adjust courier resourcing in real time to match demand
* Build relationships with and liaise with courier partners on live operational issues
* Provide operational updates to merchants and partners
* Log and flag delivery issues for cost reconciliations
* Support tracking and reporting of live operations metrics
What we’re looking for
* Ability to build and maintain strong and robust relationships with internal and external customers and partners
* Tailor communications to audiences in line with our Values
* Provide operational updates to merchants and partners
* A can-do attitude with an eye for continuous improvement
This is an exciting opportunity to join a dynamic and innovative company at the forefront of the trades industry. If you are passionate about driving business growth and have a strong understanding of Live Operations, we want to hear from you. Apply now to be a part of TradeKart's success story.
What’s in it for you
Our team is our driving force and we’re passionate about building a workplace where everyone can be at their best. Here are some of the perks you’ll enjoy:
* 25 days per annum plus bank holidays (for full time employees)
* Birthday Leave - your birthday off work or the day before/after if it falls at a weekend
* EMI Share Scheme
* Team get-togethers, including Christmas & Summer Team Events
* 3:2 Hybrid working
* Early finish and re-set days
* No internal meeting Wednesdays
* Betterspace (wellbeing platform)
* Personal and professional development fund
* Performance Based Bonus
* Partner perks
* Celebrating small wins!
TradeKart is an equal opportunity employer and we're committed to creating an inclusive environment for all of our applicants. As this role is based in the UK, candidates must have the right to live and work in the UK. Candidates without these rights will not be considered.