Digital Design Lead – Rentokil Initial
As the Digital Design Lead, you will be contributing to the design vision and strategy of Rentokil-Initial's +150 websites and digital products and services offered to existing customers. You will ensure our design of digital touchpoints supports our business objectives and enhances our customers' experience.
Roles and Responsibilities
* Form a new, high-calibre UX/UI design team to consistently deliver superior, innovative, and cohesive digital experiences.
* Mentor, coach, and develop existing and new team members, establishing a culture of design excellence, continuous feedback, and high performance.
* Act as the primary bridge between the Digital Design team and Product and Optimisation Squads, ensuring design resources effectively support and drive digital innovation.
* Ensure the design strategy, process, and output are integrated into Agile ways of working at scale, fostering cross‑functional alignment and efficiency.
* Develop and champion a customer‑centric design vision and strategy that unifies the digital experience across the pest, hygiene, and wellbeing categories.
* Based on evolving user needs and business opportunities drive the strategy for improving existing digital products and services or creating new ones.
* Ensure that designs are user‑centered, intuitive, and aligned with user needs and behaviours.
* Oversee the creation of user personas, journey maps, and wireframes.
* Develop and maintain the visual design and aesthetics of user interfaces, ensuring consistency across all products and platforms.
* Conduct user research to understand user needs, behaviours, and pain points.
* Plan and execute usability testing to validate design decisions and gather feedback.
* Develop and maintain a comprehensive design system and component library.
* Ensure adherence to design standards and guidelines across all projects.
* Create interactive prototypes to demonstrate design concepts and workflows, ensuring interactive elements are intuitive and enhance the user experience.
Key Experience
* Operated at the level of the role (or very close) and led new teams or initiatives.
* Experience in centralised teams; ideally embedding digital designers into product teams.
* Experience embedding customer centricity and working in successful digital transformations.
* Experience optimising and creating new digital touchpoints or products.
* Experienced in Agile ways of working at scale.Experience in different sectors, ideally consumer or business services.
Key Skills and Competencies
* Design Expertise: Deep understanding of UX and UI design principles, practices, and methodologies; knowledge of user‑centered design, usability, and accessibility standards.
* Leadership and Management: Strong leadership skills with the ability to inspire and lead a high‑performing design team; experience managing cross‑functional teams and collaborating with senior executives.
* Strategic Thinking: Ability to develop and execute long‑term design strategies aligned with business objectives; experience identifying design opportunities.
* Analytical and Problem‑Solving Skills: Strong analytical skills with the ability to interpret user research and usability testing data; excellent problem‑solving skills with a proactive approach.
Benefits
* Competitive salary and bonus scheme.
* Hybrid working.
* Rentokil Initial Reward Scheme.
* 23 days holiday, plus 8 bank holidays.
* Employee Assistance Programme.
* Death in service benefit.
* Healthcare.
* Free parking.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
IT Services and IT Consulting
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything.
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