Job overview
Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is an international centre of excellence in child healthcare. GOSH is an acute specialist paediatric hospital with a mission to provide world-class care to children and young people with rare, complex and difficult-to-treat conditions. GOSH is a leading innovator in the ICT sector, dedicated to delivering cutting-edge solutions that drive efficiency and excellence. We are looking for a talented and experienced ICT Robotic Process Automation (RPA) Lead to join our dynamic team.
As a member of the ICT Enterprise Applications Team, the post holder is responsible for working with ICT Business partners and key stakeholders in both clinical and non-clinical departments to identify and develop automation solutions to move away from manual processes, as well as managing and maintaining automation tools
Main duties of the job
• Coordinate and lead in developing, implementing, managing, maintaining, and updating the automation of manual processes throughout the Trust.
• Lead the full engagement with Trust staff to ensure automation services are delivered in a timely fashion to meet the requirements of the clinical and corporate business.
• Act as the Subject Matter Expert for the RPA tools used within the Trust.
• Provide expert consultancies for all potential automation opportunities.
• Analyse automation feasibility to all workflows, including high-impact or critical areas, and advise key stakeholders on the suitability of automation.
• Provide specialist process mapping and process redesign expertise.
• Work with key stakeholders to design and develop new robotic automation processes that meet the business and clinical requirements of the Trust.
• Ensure requirements and solutions are documented and maintenance tasks are handed over to first-line support/BAU as appropriate.
• Work with the Change Manager to ensure that all new automation processes are carefully brought into production.
• Identify root causes and failures in both the automation tools and the defined processes to resolve problems and implement permanent fixes
Working for our organisation
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person specification
Skills/Abilities
Essential criteria
* Excellent communicator able to prioritise and plan work to ensure the minimum impact on patients and staff, with the ability to communicate with staff at all levels in the organisation, including clinical staff, managerial staff and senior/board level executives, as well as with external suppliers
* Exceptional leadership qualities with the ability to lead, manage and motivate disparate groups into achieving a common goal
* Exceptional negotiating and influencing skills, able to influence, negotiate and motivate senior clinical staff, medical consultants and/or other senior managers
* Able to facilitate meetings at senior level, resolve conflicts, maintain issues lists and work to a project plan
* Ability to translate complex user requirements into sound application development plans;
* Able to prioritise tasks to achieve deadlines whilst working under workload pressures and with frequent interruptions
* High level abilities at software development, including use of programming languages and other development tools ( Blue Prism)
Experience/Knowledge
Essential criteria
* Extensive technical experience gained within a busy IT operations department
* Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
* Excellent knowledge of analysing user requirements, developing appropriate automated solutions
* Expert knowledge of Robotic Process Automation (RPA) in particular Blue Prism experience
* Expert knowledge of implementation and deployment supporting business operations and change
* Expert knowledge and experience of working with Power Automate
* Excellent managerial or strategic based operational or clinical knowledge of hospital departments including knowledge of relevant operational policies and procedures.
* Expert understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations
Desirable criteria
* Experience of project management using the PRINCE2 methodology
* Experience of working in an ITIL IT Service Management organisation ensuring ITIL processes are followed
* Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
Academic/Professional qualification/Training
Essential criteria
* Postgraduate Degree or equivalent (demonstrable experience in a similar IT position)
Desirable criteria
* Postgraduate IT qualification
* Project management qualification eg PRINCE II, Agile
* ITIL Foundation Qualification
GOSH Culture and Values
Essential criteria
* Our Always values