Join to apply for the Customer Service Representative role at Sherwin-Williams
Join to apply for the Customer Service Representative role at Sherwin-Williams
Direct message the job poster from Sherwin-Williams
In the role of a Customer Service Representative you will be providing a variety of customer service support to internal and external customers including solving problems, researching complex information and building customer relationships supporting our Automotive team.
This role can be based at either our Chapeltown, Sheffield site or our Biggleswade, Bedfordshire site. The position is hybrid, working on site and from your home office. - Working 3 days in the office one week, and 2 days in the office in the second week.
This role is ideal for someone with exceptional customer service experience and ideally someone who has experienced working in a manufacturing environment / logistics or supply chain.
In return we offer an attractive salary, career support, development, progression, excellent company pension, hybrid working and a great working environment.
In this role you will be accountable for...
* Receives and handles complex customer
* Can handle all levels of complexity in orders (including export paperwork and certifications).
* Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
* Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
* Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
* Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
The skills and experience we are ideally looking for...
* Progressive customer service experience
* -Resolving customer problems and concerns
* -Developing correspondence and communications;
* -Working with other departments and divisions;
* -Applying department policies and procedures to difficult situations;
* ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and CRM system experience required
* Experience of producing export documentation and knowledge of the export process and incoterms
Our offer to you….
* Work life balance
* Competitive compensation programme
* Career growth opportunities in a truly international environment
* Innovation leaders in the protective coatings industry
* Sherwin Academy offers continuous training programmes for all seniority levels
* Attractive wellbeing, mental health, women & inclusion and ID&E programmes
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Supply Chain
* Industries
Chemical Manufacturing, Manufacturing, and Paint, Coating, and Adhesive Manufacturing
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