We have an exciting and rewarding opportunity to join the Phoenix Futures team as an Administrator at our new and innovative Trauma Responsive Women’s Therapeutic Community Residential Service, Ophelia House, Yarnton.
The Role
* To provide administrative support within a specified residential service.
* To provide secretarial and other support to the managers and other members of the total staff team.
* To provide support and information for new admissions, processing all new referrals on the recording system.
* To respond to enquiries for residential services within specified response times and in line with Phoenix Futures procedures.
* To support customer relationship management through the coordination of referring professionals, in accordance with published guidance and procedures.
* To provide administrative support to the admissions process, securing third party reports and updating records and databases as required.
* To complete comprehensive assessments for any potential new resident.
About You
* To have a good standard of numeracy and literacy.
* To be proficient in the use of Microsoft Outlook, Microsoft Word, and Microsoft Excel.
* To have experience of using financial database and/or other database management systems.
* To have experience of working on your own initiative and managing your time and workload effectively.
* To have the ability to meet agreed objectives, targets, and deadlines.
* To have good and effective customer service skills.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
So, if you’re seeking your next challenge as an Administrator, please get in touch or apply today.
Your Rewards
* Set salary point of £28,298 per annum (including £2,000 geographical supplement)
* 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
* Clinical Supervision
* Newly refurbished service.
* Free Car parking
* Benefits including season ticket loan, pension scheme and life assurance
* Support through occupational sick pay, eye‑care vouchers and regular wellbeing talks and activities
* Continuous training and career development via PXL our dedicated learning management system
* Access to a 24/7 Employee Assistance programme including telephone and online access
* A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
* We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.
We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.
We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
This role will be working in a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).
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