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Customer Service Agent - QuickSTAT, Slough
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Client:
Location:
Slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c2c70d3fe42c
Job Views:
13
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
JOB DESCRIPTION We're looking for you! QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company, is seeking a new team member to join our international team.
Your Role
As a Customer Service Agent, you will assist clients in all phases of consignment preparation. You will handle and monitor client activities, ensuring compliance with company policies, and oversee live network activities, ensuring adherence to rate structures and pricing policies. Collaboration with other departments is essential to maximize client satisfaction.
Your Responsibilities
1. Processing consignment orders from clients via email, telephone, and Quickonline portal, including routing, service classification, deadline setting, and job order printing.
2. Managing green light approvals for consignments destined outside the EU.
3. Providing clients with status updates, including flight and customs delays, proof of deliveries, additional charges, and resolutions.
4. Monitoring client emails via shared mailboxes.
5. Ensuring compliance with company policies and procedures.
6. Calculating and arranging temperature-controlled packaging and logger supplies.
7. Tracking consignments and updating clients throughout transit. Processing daily reports and manifests.
Your Skills and Experiences
* Excellent customer service and telephone manner.
* Understanding of courier and freight operations, including import/export, warehouse, and transport.
* Good knowledge of world geography.
* Understanding of temperature-controlled packaging solutions.
* Knowledge of regulations related to pharmaceutical import/export.
* Awareness of different time zones and transit milestones.
* Ability to operate under pressure.
* Flexibility for overtime and holiday cover.
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Good Reasons to Join
Quick Group offers competitive wages, private medical insurance, contributory pension scheme, life assurance, and income protection. Employees enjoy discounts through our Route 2 Rewards scheme, covering groceries, holidays, dining, and more. We care for our colleagues and their families with our employee assistance program, providing 24/7 GP, legal, financial advice, and mental health support. Joining Kuehne + Nagel offers extensive career growth opportunities.
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