The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit.
Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
Qualifications & Skills
* Ability to build rapport with others in a genuine and natural way
* Positive energetic disposition and willingness to get stuck in
* Ability to inspire others and exceed expectations to delight customers
* Interpersonal skills to work as part of a high‑energy team
* Excellent customer recovery skills and delivery of feel‑good moments
* Can maintain high energy levels whilst working efficiently and productively
Benefits
* Holiday pay
* Service Awards
* Meal allowance
* Employee discounts from top high street and online brands
* Premium Shift pay for overnight hours (midnight to 5am)
* Above national minimum wage, holiday and sick pay
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