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Legal Client Services Supervisor, Norwich
Client:
Insight Select
Location:
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
My client is seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This is a pivotal position where you will provide guidance, training, and support to a team of New Business Assistants, ensuring the smooth onboarding of clients across property and private client matters.
You will be the main contact for queries, performance monitoring, and compliance oversight, working closely with senior management to develop and refine processes that enhance client service and operational efficiency.
Key Responsibilities:
* Lead, mentor, and support a team of New Business Assistants, managing workloads and service levels.
* Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening processes.
* Handle complex client queries and provide professional solutions promptly.
* Monitor team performance, provide feedback, and support training and development.
* Ensure compliance with firm policies, audit measures, and regulatory requirements.
* Assist with process improvement projects to boost team productivity and client satisfaction.
* Step in to cover aspects of the Head of Operations role when needed.
About You:
* Proven experience in supervisory or managerial roles, preferably within legal, professional services, or regulated environments.
* Strong administrative skills with excellent attention to detail and time management.
* Effective communicator capable of engaging with clients and colleagues at all levels.
* Experience with compliance procedures and client onboarding processes.
* Proficient with IT systems, including practice management software.
* A proactive, solution-oriented mindset committed to delivering exceptional client service.
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