About Tungsten Automation
Tungsten Automation (formerly Kofax) is a global leader in AI-powered workflow automation solutions. We specialize in streamlining data-intensive workflows, driving digital transformation, and delivering intelligent automation solutions for enterprises worldwide. Our TotalAgility platform is at the forefront of revolutionizing intelligent document processing, workflow automation, and process orchestration.
About This Role
We are seeking a highly skilled and innovative AI Solutions Architect to design and implement cutting-edge AI-driven solutions using Tungsten Automation's platform. This role combines deep technical expertise specifically with artificial intelligence, strategic consulting, and solution design to deliver transformative automation outcomes for enterprise clients. The ideal candidate will be a trusted advisor to clients, leveraging artificial intelligence along with the Tungsten Automation platform to solve complex business challenges and drive digital transformation initiatives.
What You'll Do
Solution Architecture and Design
* Lead AI-Powered Solutions: Design and implement AI-powered automation solutions using the TotalAgility platform, with a focus on leveraging AI/GAI technologies and large language models (LLMs)
* Advanced AI Integration: Apply experience with retrieval-augmented generation (RAG), vector databases (e.g. Pinecone, Weaviate, FAISS), and enterprise search for AI-driven knowledge discovery
* Optimize AI Performance: Utilize practical experience designing structured prompts, fine-tuning models, and cost optimization strategies
* Cloud Architecture: Incorporate cloud architecture best practices to design scalable, secure, and efficient deployments of TotalAgility solutions
Technical Expertise and Innovation
* Platform Expertise: Act as the subject matter expert on the TotalAgility platform, staying up to date with its features, capabilities, and roadmap
* Tungsten Solutions Knowledge: Maintain a firm understanding of all primary Tungsten Automation solutions and offerings
* AI and ML Capabilities: Leverage AI and machine learning capabilities, including natural language processing (NLP), computer vision, and LLMs, to optimize document processing, data extraction, and decision-making workflows
* Technology Innovation: Identify opportunities to integrate emerging technologies into client solutions, driving innovation and competitive advantage
Client Engagement and Consulting
* Strategic Partnership: Partner with enterprise clients to conduct discovery sessions, assess business needs, and recommend tailored automation strategies
* Technical Presentations: Deliver compelling technical presentations, product demonstrations, and proof-of-concept engagements to showcase the TotalAgility platform's value
* Stakeholder Relationships: Build trusted relationships with key stakeholders, including C-level executives, to drive adoption and long-term success of Tungsten Automation solutions
* Production AI Experience: Leverage experience with deploying, monitoring, and maintaining AI/LLM models in production (e.g., Azure ML, AWS Sagemaker, or Kubernetes-based ML pipelines)
* Thought Leadership: Provide thought leadership on AI-driven automation trends and best practices, both internally and externally
Collaboration and Cross-Functional Leadership
* Product Alignment: Collaborate closely with Product Management and Strategy teams to align client needs with the TotalAgility platform's roadmap and strategic direction
* Strategic Feedback: Provide feedback to Product Management and Strategy on emerging trends, client requirements, and opportunities for innovation
* Team Collaboration: Work with Professional Services and Sales teams to ensure seamless solution delivery and client satisfaction
* Mentorship: Mentor and support junior team members, fostering a culture of innovation and technical excellence
Strategic Engagements
* Key Client Management: Serve as the primary point of contact for high-value clients and partners, building trusted relationships and driving long-term partnerships
* Adoption Leadership: Lead strategic initiatives to expand the adoption of Tungsten Automation's solutions across client organizations
* Continuous Improvement: Identify opportunities for innovation and continuous improvement in client workflows, leveraging Tungsten Automation's cutting-edge technologies
Security & Compliance
* Enterprise Security: Maintain a strong grasp of enterprise security practices (IAM, data encryption, SOC2, GDPR, HIPAA) when integrating AI into regulated industries
Utilizes AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
What You Bring
Educational Foundation
* Bachelor's degree in Computer Science, Information Systems, or a related technical field required
* Advanced degree preferred
* Relevant AI/ML certifications are a plus
Professional Experience
* 10+ years proven experience in solution architecture, AI-driven automation, or a related field, with a focus on enterprise-scale implementations
* Deep AI expertise with technical understanding of AI/GAI technologies, including LLMs, machine learning, NLP, and computer vision, and their application in business automation
* Platform knowledge with strong technical knowledge of the TotalAgility platform or similar intelligent automation platforms
* Integration experience with expertise in using APIs, RESTful web services, and Tungsten Automation's SDK to integrate and customize solutions
* Cloud deployment experience with cloud architecture and deployments, including designing scalable and secure cloud-based solutions
Core Competencies
Technical Skills
* Experience with cloud architecture and deployments
* Understanding of enterprise security practices and compliance frameworks
* Knowledge of AI/ML model deployment and production management
* Skills in prompting AI systems and assessing output quality
* Ability to leverage AI to ideate, develop, and scale to the needs of their department
Communication & Leadership
* Exceptional communication and presentation skills, with the ability to engage both technical and non-technical audiences
* Strategic mindset with a passion for driving digital transformation and delivering measurable business outcomes
* Proven ability to build relationships with C-level executives and senior stakeholders
* Experience mentoring and developing technical talent
Why Join Tungsten Automation?
* Be part of a global leader in AI-powered workflow automation, recognized for setting industry standards in intelligent automation and process orchestration
* Work on cutting-edge solutions that transform business processes for enterprise clients
* Collaborate with a team of innovative professionals dedicated to driving customer success and digital transformation
Travel Requirements
Up to 50% travel required to support client engagements and solution delivery.