Job Description
Our client has an immediate requirement for a Receptionist to join them initially on a temporary basis, with the potential to become permanent. The ideal candidate will be familiar with attending to visitors to the office, dealing with enquiries on the phone and face to face and to ensure a smooth running of the reception areas on a daily basis.\n\nWe would be interested in hearing from applicants who have worked in a professional office environment or previous Reception role. The ideal candidate would be able to demonstrate their organisational skills, and work well under pressure in a team environment, whilst providing a high level of client experience.\n\nReception Management: Ensure the reception area is staffed and operational at all times, providing a welcoming and professional experience for clients, visitors, and employees.\n\nMeeting and Training Participation: Attend office/department meetings and training sessions as required to stay up to-date with internal processes and client service expectations.\n\nClient & Visitor Engagement: Answer incoming calls promptly, logging caller details, date, and time.\n\nPass on messages to relevant staff members via email or direct communication.\n\nGreet and assist clients and visitors upon arrival, ensuring a smooth check-in and confirming their appointments.\n\nEnsure visitors are properly signed in, and relevant safety and security procedures are followed.\n\nPost and Deliveries: Receive and log incoming post or deliveries, ensuring it is directed to the appropriate department or staff member.
To be sorted in the post room.\n\nFax Machine Monitoring\n\nReception Area Maintenance: Keep the reception area tidy, ensuring that literature and display materials are current and reflect the company’s branding.\n\nVisitor Records Management: Maintain accurate records of clients and visitors due to arrive each day, tracking arrivals and ensuring they are promptly attended to.\n\nMeeting Room Coordination: Monitor and manage meeting room diaries, ensuring rooms are booked and properly prepared for client meetings, internal meetings, and conferences. This includes coordinating any special equipment or setups required.\n\nClient Hospitality: Prepare, serve and clear away drinks (e.g., tea, coffee, water) for clients and staff during meetings, ensuring a high standard of service and a welcoming atmosphere.\n\nRequired Skills and Experience:\n\n * Good standard of literacy, numeracy, and attention to detail\n\n * Pleasant, flexible, and cooperative manner\n\n * Ability to work independently and take responsibility for the quality of work\n\n * Excellent client care and communication skills\n\n * Good typing skills\n\n * Professional appearance\n\nWhat you get in return\n\n * 25 days holiday per annum (in addition to statutory days and Christmas closure) and an extra day off for your birthday\n\n * 24 hour Employee Assistance Programme\n\n * Company Pension Plan (after a qualifying period)\n\nDue to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application.
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