It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Operational Care Specialist to join us in Birmingham-Aston
The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for the timely processing of tasks through Business Process Automation (BPA) which include the correct linking of sales quotation to the shipments and accurate costing and GP. The Operational Care Specialist is responsible for managing the coordination of customer shipments and the accurate and timely update of key milestones into the operational system and liaising with the Customer Care Specialist within the Customer Care Locations (CCL).
How you create impact
* Prepare shipment files ready for Import validating consignee and shipment data to requirements
* Create customs clearance instruction for Import cargo identifying missing customer information and sourcing from Customer Care Locations
* Completion of detailed excel worksheets analysing commercial documentation to support Customs department
* Maximise gross profit on every shipment by ensuringtimely completion of tasks with effective escalation
* Investigate and resolve where possible, schedule changes and non-chronological routing issues and missing references and statuses and notify the respective parties in case of issues
* Maintain ticketing system requests within set Key Metrics ensuring customer service mentality
* Immediately report problems, operationaldisputes or discrepancies to your team leader
* Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
What we would like you to bring
* Ability to understand and execute new processes
* Excellent knowledge of MS office features, especially excel
* Strong customer service orientation
* Ability to communicate effectively
* Creative thinker with a knack for offering insightful, out-of-the-box solutions
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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