The IT Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organization's IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion. Responsibilities Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s) You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores Deployment of IT Operations security measures Continually maintaining cyber awareness to ensure that good security practices are always followed Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested Deliver tasks and project work packages as needed Provide Operational handover (documentation) for acceptance of all new technologies implemented Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives Required Qualifications, Skills and Experience Proven experience in an on-site support role or similar Good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365. Office Audio-visual and printing Good communication and presentation skills in written and spoken English with additional languages a bonus. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally Able to quickly identify potential problems and seek advice when required. Microsoft certification in at least one of; operating system or Office365 or Azure - Desirable Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint - Desirable Understanding of ERP & CRM systems using Microsoft or equivalent technology - Desirable What we offer Competitive Salary Discretionary Annual Bonus Up to 5% matched pension contribution 4x annual salary life assurance 25 days annual leave plus bank holidays Employee Assistance Programme Medicash health plan Eyecare Vouchers Employee discounts through MyDiscounts Salary Sacrifice Car Scheme Cycle to work scheme This is a fully on-site role based at our Kidlington Head Office. Occasional travel may be required to support our Wixroyd business in Chichester and other locations in EMEA. Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.