Our client is seeking an Inbound Sales Administrator to maximise inbound sales by successfully onboarding and developing relationships with customers. This role requires a strong focus on providing tailored solutions to meet customer needs while delivering exceptional customer service.
Company Benefits:
* Free car parking
* 25 days holiday, increasing annually
* Focus on fitness
* Beer O’clock on a Friday afternoon
* Proactively manage after-sales queries and issues.
* Collaborate with transport teams to ensure successful delivery and collection.
* Effectively manage complaints and concerns to achieve satisfactory resolutions.
* Upsell and cross-sell products where appropriate at every opportunity.
* Onboard new customers and nurture relationships with existing customers.
* Deliver an exceptional customer experience.
* Respond professionally and promptly to all customer enquiries.
* Aim for first-time resolution with appropriate solutions.
* Make outbound calls to existing customers to generate opportunities and resolve concerns.
* Manage key accounts with regular scheduled contact.
* Identify opportunities, develop relationships, and understand customer needs.
* Raise quotations, ensuring minimal discounts within set guidelines.
* Convert opportunities into quotes and regularly review outstanding pipelines.
* Manage the order process from start to finish, ensuring accuracy and efficiency.
* Set up customers correctly to ensure on-time payment.
* Chase overdue accounts on a monthly basis.
* Maintain accurate and up-to-date CRM records.
* Develop and maintain a strong knowledge of the core product range.
* Participate in sales training sessions, both in-person and online.
* Work closely with suppliers and logistics partners to manage stock and orders.
* Address any issues promptly.
* Ensure all reports are accurate and up to date.
* Adhere to departmental processes, including the use of templates and Smartflow.
* Meet departmental KPIs and maintain service levels within set guidelines.
* Follow all company policies and procedures.
* Safeguard bottom-line profitability in all actions.
* Support and train new team members.
* Engage with customers and suppliers via phone, email, and webchat.
* Maintain direct communication with suppliers and transport companies.
Sales Administrator Experience and Skills Requirements
* Secondary school (GCSE or equivalent).
* Proficiency in Microsoft Office packages.
* Ability to upsell and cross-sell effectively.
* Exceptional service mindset.
* Customer-first mentality.
* Problem-solving skills.
* Friendly and polite communication.
* Willingness to participate in training.
* Strong team player.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Would you like to discuss this job further?
Speak to our recruitment advisors: 01483 414719
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