About UnilyUnily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2025 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. We continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.Job PurposeAs we expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Professional Services Enterprise Architect. The Professional Services Enterprise Architect will serve as a technical authority and visionary for our most strategic and complex client engagements across global regions. Reporting to the Head of Technical Delivery, this role will act as a subject matter expert (SME) in defining system architecture best practices, establishing technical standards, and driving innovation across the entire Professional Services team. The Enterprise Architect will be client-facing and help to find solutions to complex technical challenges, influence Unily product strategy based on customer feedback and Professional Services delivery, and serve as a trusted advisor to senior-level client stakeholders. The ideal candidate will combine technical mastery, strategic insight, and thought leadership to shape the future of our technical delivery and overall solution.Main ResponsibilitiesTechnical Visionary & Strategic LeadershipDefine technical direction for the Professional Services team and act as the intermediary between the client, Professional Services and Product teamLead the resolution of unprecedented technical challenges that require innovative approachesShape technical strategy for complex, mission-critical client engagementsLead the adoption of industry standard technical architecture approachesInfluence long-term product roadmap and technical capabilities based on market trends and client needsDevelop strategies and architecture for secure and efficient mobile application distribution, including app stores and internal distribution channels, involving MDM and MAM solutionsFormulate configuration for integrating with third party identity providers using OAuth, OIDC and SAMLDeliver large-scale push and pull integrations using REST API best practices ensuring scalability and data integrity, while maintaining robust security standardsSenior-Level Technical AdvisoryLead system architecture governance for the most complex and high-risk client engagementsProvide authoritative guidance on technical feasibility for transformational client initiativesNavigate complex political and technical landscapes in enterprise client environmentsDrive consensus on technical strategy among diverse stakeholder groupsRepresent the company\'s technical expertise at the highest levels of client organizationsStandards & Methodology DevelopmentEstablish standards of system architecture, principles, and governance frameworks for clients, Professional Services, and ProductCreate advanced technical methodologies that become organizational standardsDevelop sophisticated reference architectures for complex technical delivery scenariosDefine technical quality standards and assessment criteria for the delivery of technical configurationsLead the evolution of solution design approaches to address emerging challengesEstablish advanced patterns for security, scalability, and interoperabilityOrganizational Capability BuildingServe as the technical advisor for Professional Services and product development teamsBuild and lead internal communities of practice focused on technical excellence and innovationDesign and deliver advanced technical training and knowledge transfer programsFoster a culture of continuous learning and technical explorationThought Leadership & Industry InfluenceRepresent the company as a technical thought leader at major industry events and conferencesAuthor internal whitepapers, technical publications, and thought leadership contentBuild relationships with industry analysts and technology partnersParticipate in industry standards bodies and technical communitiesInfluence the direction of relevant technologies and platformsIdentify emerging technologies and approaches with strategic potentialCross-Functional Strategic CollaborationPartner with Product Strategy on long-term technical vision and capabilitiesCollaborate with Sales and Pre-Sales on strategic opportunities and complex proposalsEngage with Marketing on technical positioning and thought leadership initiativesAdvise senior leadership on technical trends and strategic implicationsServe as a bridge between client technical vision and internal product developmentRequirementsExperience8+ years of experience in technical consulting, senior solution architecture, or related roles5+ years of history of architecting and delivering enterprise-scale solutionsProven track record of solving the most complex technical challengesExperience delivering complex technical configuration to external customersHistory of technical mentorship and developing architectural talentBackground in establishing technical standards and methodologiesTechnical MasteryAuthoritative knowledge of cloud architectures, platforms, and servicesDeep expertise in enterprise integration patterns and approachesComprehensive understanding of security models, compliance requirements, and risk managementExpert knowledge of identity management, authentication frameworks, and access controlMastery of data architecture, migration strategies, and information governanceAdvanced understanding of scalability, performance optimization, and reliability engineeringInsight into emerging technologies and their potential applicationsExtensive knowledge on MDM and MAM delivery for internal and external stakeholdersStrategic & Consultative ExcellenceExceptional ability to connect technical architecture to business outcomesSophisticated approach to technical decision-making in complex environmentsMastery of architectural frameworks and design methodologiesAbility to navigate ambiguity and devise solutions for unprecedented scenariosStrategic vision that anticipates future technical needs and trendsCapacity to balance theoretical ideals with practical delivery realitiesInfluenceDemonstrated ability to influence through vision and expertiseExperience guiding technical decisions at all levelsHistory of successful stakeholder management in complex environmentsProven success in driving adoption of technical standards and practicesAdvanced CommunicationExceptional communication skills at non-technical and technical levelsAbility to articulate complex technical concepts with clarity and precisionAdvanced presentation and facilitation capabilities for diverse audiencesExperience communicating technical vision in compelling and accessible waysSkill in building consensus among stakeholders with competing prioritiesSophisticated technical writing abilities for various audiences and purposesAdditional CapabilitiesVisionary thinking that extends beyond current technical boundariesBusiness acumen that connects technology decisions to organizational outcomesIntellectual curiosity and commitment to continuous learningProfessional presence and credibility at executive levelResilience and adaptability in challenging technical environmentsGlobal perspective on technical trends and regional differencesEducation & CertificationsBachelor\'s degree or commensurate experience required; Master\'s degree in Computer Science, Engineering, or related field preferredExpert-level technical certifications in relevant platforms and technologiesAdvanced architecture certifications and credentials such as TOGAF or similarEvidence of continuous professional development and specialized trainingTravel RequirementsWillingness to travel up to 20% (domestic and international) to support client engagementsFlexibility to occasionally work outside standard hours to accommodate different time zonesLocationFlexible with preference for major business hubs in Europe (GMT/CET)We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.
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