Job Description
1. Job Title : Senior Quality Coordinator
2. Job Type: Permanent
3. Hours : hours per week
4. Job Location : Oldbury, office-based
5. Salary: £25,837- £26,887 per annum
Main purpose of the role
6. As a Senior Quality Coordinator, you will be responsible for supporting and assisting the Technical and accreditation Manager in the daily liaison with UKAS and MHRA where requested, including point of contact between UKAS, MHRA, and SGS.
7. You will also support the production of reports and analysis as required for Witnessed Audit Selection and the collation and monitoring of the audit findings and closures for UKAS where required.
Key Accountabilities
8. To maintain the UK local procedures site to include updates, changes, and rollout of relevant local procedures relating to Management Systems standards and Product Certification standards
9. To provide cover during absences as the primary point of contact for UKAS and the coordination of accreditation activities; including reports, witness audit and selectionmanagement
10. Administration of global and local procedure releases into the UK
11. Provide regular, accurate, and timely reports as required to assist the technical team and senior management
12. Provide support for the coordination of audits to include maintenance of relevant databases
13. Provide support for the coordination of all complaints and appeals, acknowledgments, and tracking
14. Monitoring of KPIs and the escalation of any falling outside the KPI to relevant managers
15. Provide support for the coordination of all internal MCIs to include tracking and monitoring of KPIs and the escalation of any falling outside the KPI to relevant managers
Qualifications
16. GSCE grade A-C, including Math and English, or equivalent work experience
Experience
17. Good Microsoft Office experience (specifically Excel, PowerPoint, and Word)
18. Able to demonstrate experience in Customer service
19. Office/administration background with a high level of data processing skills
Skills & Knowledge
20. Experience working across departments, with excellent communication skills
21. Experience working in an environment where attention to detail and accuracy is critical in addition to meeting tight deadlines
22. Ability to maintain high levels of customer service working with affiliates and ensure that communication is clear and accurate