Clinical Support Worker - Breast Care
Mynd nôl South Warwickshire University NHS Foundation Trust
Closing date is 19 April 2026
We are looking for a patient, calm, motivated and enthusiastic support worker to join the Breast Care Nursing Team in the Helen Clark Suite.
The post holder will undertake a variety of duties including the coordination of breast prosthesis fitting clinics and undertaking photography clinics for pre and post-operative patients. The role includes stock management for the department, supporting the reception team as required and being a point of contact for patients contacting the team in support of the breast care nurses. Having a knowledge of Lorenzo, ICE, Evolve and Excel is a benefit but you will be fully supported in your on-going learning and development. A Care Certificate is required for the role but this can be undertaken as part of the Induction process. We look forward to welcoming you to our team.
Main duties of the job
The post holder works under the indirect supervision of the Clinical Nurse Specialist and undertakes tasks and duties delegated by them, providing and maintaining a high standard of patient care. The post holder will work collaboratively with the Breast Care Team and other multi‑professional staff to meet the needs of patients following Trust policy and procedures.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford‑Upon‑Avon, Royal Leamington Spa and Shipston‑on‑Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey.
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Job responsibilities
Key Result Areas:
Communication
* Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
* Undertake effective communication with patients in specific clinical situations
* Communicate effectively with other team members, as well as other professionals involved with the patient's care
* Maintain appropriate documentation in a timely and accurate manner.
* Liaise with multidisciplinary team members to track patient activity prior to and after the weekly Multidisciplinary Team Meeting
Personal development
* Take responsibility for own developmental learning and performance, including participating in supervision. Maintain skills and knowledge by attending any training, internal or external as identified through personal development plans to increase skills to improve the service and care for patients.
* Read publications relevant to breast cancer
* Take responsibility for maintaining a record of own personal development
Service improvement
* Be aware of and, if appropriate, assist in current clinical audit
* Contribute to the preparation of local guidelines, protocols and standards
* Work with colleagues in the team on the development of current and new services and other initiatives
* Maintain the notice board in the waiting area and promote good health with educational material
* Deal with requests from patients and clinical staff for health information leaflets
* Maintain databases and produce reports on CNS workload and LocSSIPs
Quality
* Alert other team members to issues of quality and risk in the care of patients and the working environment
* Ensure own actions are consistent with clinical governance systems
* Practice in accordance with agreed standards of care
* Enable patients to access appropriate professionals in the team
* Ensure stock items/provisions are ordered from stores as required
* Ensure patient information and nursing documents are readily available through ordering and printing
* Be able to manage your own time effectively
Equality and diversity
* Ensure own actions support equality, diversity and rights
* Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
* Respect the privacy, dignity, needs and beliefs of patients and carers
* Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
* Act as a chaperone
Clinical skills
* As a member of the breast care nursing team, under indirect supervision of the Clinical Nurse Specialist undertake simple dressings using aseptic technique
* Report to the Clinical Nurse Specialist any changes to the patients mental and physical condition
* Prepare and maintain environments and equipment before, during and after patient care interventions
* Assist in raising awareness of health and well‑being, and how it can be promoted e.g. breast awareness/breast screening
* Give accurate and appropriate information to patients and groups within own competence
* Undertake patient fitting clinics for patients requiring refitting with breast prosthesis
Information processes
* Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
* Inputs accurate activity data about patients onto the Trust Patient Administration system to ensure accurate retrieval of information for monitoring and auditing processes
* Maintain confidentiality of information relating to patients, relatives, and staff
* Take the necessary precautions when transmitting information
* Have a sound working knowledge of Lorenzo, ICE, Evolve and Mosaique
Person Specification
Qualifications
* Good level of basic education or equivalent - GCSE English, Maths or equivalent
* NVQ level 3 or working towards this or equivalent qualification
* Literacy and numeracy skills
* CSW course specific to breast care
* Full clean driving licence.
* Receptionist training or experience
Experience
* 2 years previous experience working in a healthcare environment
* Experience working under indirect supervision
* Experience of working within a team.
* Good interpersonal skills.
* Experience of working with patients who have a cancer diagnosis
* Experience of working with patients who have a breast cancer diagnosis
Skills
* Demonstrates an understanding of the role of the health care assistant
* Clinical skills and competency relevant to the role e.g. simple dressings utilising aseptic technique
* Undertaking observations of pulse, BP, respirations, temperature
* Standard keyboard skills and knowledge of hospital computer programmes e.g. Lorenzo, ICE, Evolve, Mosaique
* Able to make judgements when there is more than a straightforward choice of options
* Understand issues regarding accountability and delegation
* Ability to effectively communicate, verbally and in writing
* Ability to prioritise conflicting demands.
* Ability to work both independently and within a team.
* Organisation and administrative skills e.g. ordering of supplies such as prosthesis and dressings
* Printing and updating patient information
* Excellent telephone communication skills
* Prepared to undertake training requirements of the position.
* I.T. skills including Excel
* Following appropriate education and training has the ability to undertake prosthetic fittings following training from the Clinical Nurse Specialist or deputy
Personal Qualities
* Following appropriate education and training has the ability to undertake prosthetic fittings following training from the Clinical Nurse Specialist or deputy
* Ability to work flexibly to support the service
* Be prepared to develop further training and knowledge beyond the basic requirements of the position for both self and service needs
* Demonstrate motivation, reliability and commitment to team working and the development of others
* Flexible, reliable and responsive to change
* Demonstrates an ability to value the opinions of others Demonstrates high level of self‑awareness, i.e. strengths and weaknesses, personal qualities and skills
* Ability to understand altered body image and how that may impact on an individual
Other job requirements
* Manual dexterity and manipulation skills
* Ability to assist others with the delivery of care e.g. assisting in complicated wound dressings
* Fitness to do the job within manual‑handling policy
* Concentration required daily
* Personal physical contact with patients and relatives/carers
* Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
* Ability to communicate effectively via telephone or group discussion
* Good interpersonal skills
* Proven customer care skills
* Participate in the care of equipment
* Ability to use resources effectively
* Undertake stock control
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South Warwickshire University NHS Foundation Trust
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