Job Description
Status: Temporary agency worker (PAYE)
Duration: 6 Months
Day rate: £130 per day =£33,800 per annum
Location: Central London
An international media company is looking for a temporary IT Support Engineer.
IT Support Engineer - Responsibilities:
* Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
* Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
* Meeting room and A/V (audio-visual) support.
* Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
* Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
* Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
* Contributing to knowledge sharing and continuous improvement within the IT Support team.
IT Support Engineer - Requirements:
* Proven Tier 1/2 IT support experience in an enterprise environment.
* Strong working knowledge of Microsoft Windows 11.
* Strong working knowledge of MacOS support in a corporate setting.
* Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
* Familiarity with Active Directory tasks (password resets, account unlocks).
* Familiarity with Okta and Single Sign-On (SSO) technologies.
* Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
* General understanding of networking basics (Wi-Fi, TCP/IP).
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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