Employer Epsom and St Helier University Hospitals NHS Trust Employer type NHS Site Gateway Building Town Trust wide Salary £35,763 - £43,466 Pa incl HCAS Outer pro rata Salary period Yearly Closing 23/12/2025 23:59
Applications Analyst
Band 5
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
We are looking for a skilled and motivated individual to join our Digital Team. This role is part of a Team who are responsible supporting and delivering clinical digital applications and projects.
We are looking for individuals with good communication skills and a keen eye for detail. The post holder will be required to work independently and within a team. Knowledge of the systems already in use at the Trust such as Cerner (iCLIP Pro) is essential.
As an organisation, we are on the brink of a major transformation with the rollout of a new Electronic Patient Record (EPR) system. This is your chance to be part of the digital change, ensuring the safe and effective use of applications.
Main duties of the job
* Support the management and maintenance of servers supporting the Document Management system, and associated printing services.
* Assist with the administration and upkeep of clinical systems software, back-office tools, and related processes.
* Contribute to the management of the Trust’s clinical documentation systems, including patient and GP email services and associated error-trapping tools.
* Utilise clinical systems in both production and development environments, including the use of administrative configuration tools for database maintenance and enhancement.
* Monitor and maintain clinical application error logs, addressing issues in coordination with internal teams or external suppliers. Log and track issues through the system supplier’s support channels when necessary.
* Assist in the implementation and management of software upgrades, client installations, and hotfixes. This includes supporting the testing processes with end-to-end testing and documentation as required.
* Provide support for, and contribute to the development of, all iCLIP Pro applications, including but not limited to clinic builds, PowerPlans, PowerChart, Clinical Documentation, Orders Management, Results Review, Medication Management (including ePMA), CapMan, CareCompass, MPage and other related components.
* Log incidents and service requests with the supplier’s managed service helpdesk and pro-actively monitor progress to resolution.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Qualifications
* Educated to A-Level, BTEC, or equivalent level, or possesses relevant experience in a technical or clinical systems support environment.
* Knowledge of Health service software systems, ideally Oracle
Experience
* Evidence of working in a Desktop environment either in Application Systems support or Desktop support role
* Experience with database environments particularly Microsoft SQL
Communication
* Effectively communicates complex digital and technical concepts across a range of mediums, tailored to diverse audiences including clinical, technical, and administrative staff.
* Produces clear, well-structured documentation to support technical developments, system configurations, and user guidance.
Knowledge
* Proficient in current desktop operating systems, including Microsoft Windows 10 and Windows 11.
* Skilled in analysing, investigating, and resolving complex IM&T issues in collaboration with internal teams and third-party suppliers.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [emailprotected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
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