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Client:
Amazon UK Services Ltd.
Location:
Plymouth, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
bf00ed6a1596
Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Your ability to quickly respond and implement solutions will help keep this vital part of Amazon’s operations running smoothly.
Key job responsibilities
1. Place outbound calls to customers
2. Investigate and resolve delivery issues, collaborating with Amazon logistics and delivery partners as needed
3. Maintain records of customer interactions and progress
4. Follow Standard Operating Procedures and ensure customer data security
5. Assist with internal communications, including presentations and engagement programs
A day in the life
You’ll be based at a last-mile delivery warehouse, where you’ll communicate with the warehouse, associates, delivery partners, and customers. You’ll inform delivery partners about rescheduling deliveries and resolve delivery issues promptly to ensure a positive customer experience.
About the team
Our Delivery Service Liaison team supports last-mile deliveries, facilitating redeliveries and investigating delivery issues. We work closely with delivery stations and partners to ensure parcels reach customers efficiently.
Qualifications
BASIC QUALIFICATIONS
* Experience handling customer queries via phone and email
* Experience in administrative support roles involving team collaboration
* Problem-solving skills related to customer queries or internal processes
* Proficiency in the local language
Note: This is a 12-month fixed-term contract.
PREFERRED QUALIFICATIONS
* Experience communicating with senior colleagues
* Professional experience in fast-paced environments
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