Overview
Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate:
Location: Lytham, PR1 8UY
As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things.
Responsibilities
* Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
* People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
* Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
* Compliance and Regulation - Follow all compliance, legal and regulatory requirements, completing all relevant training.
To succeed you will need
* Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
* Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
* Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
* Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.
Apply now and a member of the team will be in touch.
Job Details
* Job Title: Customer Service Advisor
* Company: Manpower
* Location: Blackpool, Lancashire
* Posted: Sep 3rd 2025
* Closes: Oct 4th 2025
* Sector: Customer Services
* Contract: Temporary
* Hours: Full Time
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