The RoleWere looking for a dynamic and experienced Head of Face-to-Face Services to lead the operational delivery and development of our in-person urgent care services, including home visiting, base appointments, and physical site management.This is a senior leadership role within our Integrated Urgent Care (IUC) division, reporting to the Deputy Divisional Director of Operations. Youll have strategic and operational oversight of our face-to-face services, ensuring safe, efficient and high-quality delivery across multiple sites and teams.Youll work in close partnership with Clinical, Quality and Operational colleagues to ensure services are well-coordinated, patient-centred, and aligned with our regulatory, contractual and digital standards. At the heart of this role is a passion for supporting our people - creating a culture where performance, inclusion, wellbeing and continuous improvement are all given equal weight.
Main duties of the job
What youll needStrong experience leading urgent care or face-to-face clinical services in a complex healthcare settingA proven track record in service transformation, performance management and operational leadershipExperience managing multi-disciplinary teams across dispersed or complex sitesExcellent stakeholder management skills with system partners, commissioners and regulatorsThe ability to think strategically, while being hands-on with service challengesA deep commitment to colleague wellbeing, development and inclusionSkilled in interpreting and acting on data, digital systems, and quality improvement initiativesNHS or IUC experience is highly desirableWhat youll getUp to £60,000 basic salary (DOE)Generous annual leave entitlement increasing with length of service24/7 access to counselling and mental health supportProfessional development, talent pathways and leadership trainingOpportunities to shape service design and innovationRecognition and reward schemesNHS Blue Light Discount CardNHS Pension Scheme or company pensionA career with a Social Enterprise delivering true social value
About us
Who we areAt IC24, were a not-for-profit Social Enterprise and proud provider of urgent and primary care services to over six million people. Through innovation, partnership and purpose, we deliver care thats high quality, cost-effective and truly patient-focused.Our mission is to improve access to care - whether thats in-person, over the phone, or at home - and support the NHS to meet demand through seamless, integrated services. Our people live and breathe our values of Innovation, Care, Respect and Excellence, and were committed to creating an inclusive workplace where everyone can thrive.
Job responsibilities
Head of Face to Face Service
Who we are
At IC24, were a not-for-profit Social Enterprise and proud provider of urgent and primary care services to over six million people. Through innovation, partnership and purpose, we deliver care thats high quality, cost-effective and truly patient-focused.
Our mission is to improve access to care - whether thats in-person, over the phone, or at home - and support the NHS to meet demand through seamless, integrated services. Our people live and breathe our values of Innovation, Care, Respect and Excellence, and were committed to creating an inclusive workplace where everyone can thrive.
The Role
Were looking for a dynamic and experienced Head of Face-to-Face Services to lead the operational delivery and development of our in-person urgent care services, including home visiting, base appointments, and physical site management.
This is a senior leadership role within our Integrated Urgent Care (IUC) division, reporting to the Deputy Divisional Director of Operations. Youll have strategic and operational oversight of our face-to-face services, ensuring safe, efficient and high-quality delivery across multiple sites and teams.
Youll work in close partnership with Clinical, Quality and Operational colleagues to ensure services are well-coordinated, patient-centred, and aligned with our regulatory, contractual and digital standards. At the heart of this role is a passion for supporting our people - creating a culture where performance, inclusion, wellbeing and continuous improvement are all given equal weight.
What youll need
* Strong experience leading urgent care or face-to-face clinical services in a complex healthcare setting
* A proven track record in service transformation, performance management and operational leadership
* Experience managing multi-disciplinary teams across dispersed or complex sites
* Excellent stakeholder management skills with system partners, commissioners and regulators
* The ability to think strategically, while being hands-on with service challenges
* A deep commitment to colleague wellbeing, development and inclusion
* Skilled in interpreting and acting on data, digital systems, and quality improvement initiatives
* NHS or IUC experience is highly desirable
What youll get
* Up to £60,000 basic salary (DOE)
* Generous annual leave entitlement increasing with length of service
* 24/7 access to counselling and mental health support
* Professional development, talent pathways and leadership training
* Opportunities to shape service design and innovation
* Recognition and reward schemes
* NHS Blue Light Discount Card
* A career with a Social Enterprise delivering true social value
If youre a bold, compassionate leader ready to make an impact in urgent care, wed love to hear from you. Apply today and help shape the future of patient-centred, face-to-face healthcare services at IC24.
Our Commitment to Diversity, Equity & Inclusion
At IC24, we believe inclusion and belonging are essential to delivering excellent care. Were proud of our active and growing network of Colleague Resource Groups (CRGs) including Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident.
We welcome applications from candidates of all backgrounds, abilities and identities. We are a Disability Confident Employer and are happy to talk about flexible working or reasonable adjustments throughout your application journey.
For more information please reach out to our Recruitment Partner Lucy on Lucy.Jones@ic24.nhs.uk
Person Specification
General Requirements
* Please refer to job description above
* Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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