Process Optimisation and Digitisation - Associate Director
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Overview
A key leader within the Process Optimisation and Digitisation (POD) capability centre, managing a team and leading strategic optimisation and automation projects to enhance client satisfaction, reduce risk, and improve efficiency and effectiveness. Reports to Head of the POD.
Responsibilities
* Lead a team within the POD function to optimise and automate processes
* Lead strategically important projects that contribute to transformation goals
* Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
* Conduct process diagnostics and utilise Lean Six Sigma tools to identify pain points and opportunities for improvement
* Create business requirements documents to enable process automation and manage automation delivery via Agile sprints
* Work collaboratively with leaders across the group to identify, prioritise and improve processes which deliver transformation benefits
* Report progress aligned to Aztec transformation governance framework
* Collaborate with Technology teams to rapidly automate processes
* Lead POD communication activities to share success and facilitate continuous improvement
Qualifications
* A certified Lean Six Sigma Black Belt (online certification not accepted) or equivalent Lean Certification (e.g. Lean Competency System or a similar reputable body)
* Minimum five years' experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
* Minimum five years' experience managing teams
* Demonstrable delivery experience of process optimisation and automation projects
* Bachelor's degree
* Good business partnering and senior stakeholder engagement skills
* Effective facilitation, influencing and negotiation skills
* Comfortable operating across multiple jurisdictions with multiple stakeholders
* Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
* Strong and effective communication skills with the ability to produce clear and concise written and presentation materials
* Experience working in a technology engagement environment
* Proven experience leading change management initiatives
* Good experience in controlling and managing risk
* Advantageous: Change Management qualification and/or an Agile/Project Management qualification
Additional information
We will provide training in-house for relevant technical knowledge and professional qualifications to enhance your development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Location: Southampton, England, United Kingdom
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