Job Title: Field Engineer
Location: Livingston and surrounding areas ... sites to be covered
Employment Type: Full-Time
Salary up to £28k + 4k allowance + Benefits
Role Purpose
We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you.
Key Responsibilities
* Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals.
* Support basic server, AV, telephony, and network-related tasks as required.
* Resolve operating system and application incidents in line with customer and manufacturer procedures.
* Execute IMAC (Install, Move, Add, Change) projects to customer specifications.
* Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites.
* Manage part movements (RMA generation and returns) efficiently.
* Meet or exceed defined KPIs and SLA targets.
* Ensure compliance with site-specific Fire, Security, and Health & Safety regulations.
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