Our public sector are looking for a Customer Service Advisor to join them on a temporary basis. Location: Fully On-Site Solihull -B37 5TN Contract Type: Temporary Hours: 37 hours per week (Flexible options available, e.g. 4-day week) The Opportunity: We are proud to be partnering with a respected public sector who are currently seeking enthusiastic and dedicated Customer Service Advisors to join their Customer Contact Service on a temporary basis. This is a fantastic opportunity to make a real difference in your local community while gaining valuable experience in a professional and supportive environment. What You'll Be Doing: As a Customer Service Advisor, you will be the first point of contact for a wide range of customer enquiries across services such as: Council Tax Benefits Social Services Environmental Services Registrars, and more Youll handle queries through various channels including: Telephone (inbound and outbound) Face-to-face interactions Email and Webmail Live Chat SMS/Text Messaging Your role will be focused on delivering outstanding service and support, resolving issues efficiently, and signposting where necessary. Key Responsibilities: Provide a professional, friendly and responsive service to all customers Understand customer needs and resolve or escalate enquiries as appropriate Accurately handle and log sensitive information in line with council procedures Manage more complex or sensitive interactions with empathy and confidence Take payments (cash, card, postal), handle remittance, and perform daily banking tasks in line with financial regulations Stay up to date with policies, procedures, and systems through ongoing training Work both independently and collaboratively to meet individual and team targets What Were Looking For: Strong communication skills both written and verbal Customer-focused mindset with a passion for helping people Ability to multi-task across a variety of systems and service areas Problem-solving abilities and initiative to deal with issues effectively Flexible, team-oriented and eager to learn Previous experience in a customer service or public sector environment is a plus If you're a great communicator, love helping others, and are looking to build experience in a purpose-driven environment, wed love to hear from you !