Partner Account Manager - 12 month FTC
As a Partner Account Manager, you are responsible for driving new business acquisition, upsell and reducing downsell and churn through high‑energy, relationship‑led management backed by real‑time performance data. Your goal is to help partners bring on as many clients as possible while retaining the clients they have already brought on by using data to identify and motivate their most productive sales channels. You won’t just be managing accounts—you’ll be driving real business impact, forming long‑term relationships, and helping partners unlock new opportunities.
Key Duties & Responsibilities
* Relationship Management: Maintain a regular and structured programme of contact to drive consistent business growth.
* Performance Analysis: Use partner performance data and trial conversion rates to prioritise outreach and coaching efforts.
* Sales Execution: Achieve set targets for new trials and new customer acquisitions through proactive, data‑informed account management.
* Partner Enablement: Deliver online demonstrations and training to upskill partners and their clients on how to effectively promote the Breathe platform.
* Account Health: Use engagement data to proactively identify dissatisfaction and resolve issues to minimise account downsell and churn.
Key Competencies & Behaviours
* Interpersonal Excellence: A true "people person" with the ability to adapt to different personalities and situations.
* Commercial Drive: Driven to generate new business, hit monthly targets, and drive partner activity.
* Action‑Oriented Analysis: Uses lead data and performance metrics to make informed decisions on where to invest time for maximum ROI.
* Active Listening: Ability to hear partner requirements and translate them into growth opportunities.
* Team Synergy: An active team player who goes above and beyond to support department goals and colleague success.
* Product Passion: Demonstrates a committed, professional, and positive attitude towards the product and customer experience.
Benefits
* Full time is 37.5 hours a week
* £34,000-£36,000 + commission
* 25 days holiday (+ 1 extra after 3 years!) PLUS Your Birthday off!
* UK Bank holidays + Christmas Eve and New Years Eve afternoons off!
* Dog friendly office – because furry co‑workers make everything better!
* Private medical insurance (PMI) – with enhanced mental health, dental & optical coverage via AXA
* Employee Assistance Programme – support when you need it
* Life Insurance – 2× salary & matched pension (5%) – because the future matters
* Flexible working – 50% office based & core hours are 10am to 3.30pm
* 2× volunteer days per year – give back to causes that matter to you
* Retail discount scheme – perks and savings just for being part of our team!
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