Job Description
We are proud of our high-quality portfolio of pubs with rooms across the South West, from Bristol to the Isles of Scilly. Our much-loved destinations deliver great times through outstanding food, drink, and service.
We’re looking for a Central Reservations Manager to lead a team of six and take a hands-on role in daily operations. You’ll lead from the front, handling customer enquiries, ensuring accommodation and table bookings are processed accurately, and driving upsell opportunities to maximise occupancy and revenue.
Key Responsibilities
* Lead and develop a high-performing, customer-focused Central Reservations team through visible, front-line leadership.
* Answer customer enquiries and act as a senior point of contact, ensuring accommodation and table bookings are processed accurately and efficiently.
* Ensure operational excellence across inbound reservations, consistently meeting service level expectations.
* Identify and implement upselling opportunities to improve conversion, occupancy, and overall commercial performance.
* Work closely with Marketing, Finance, Operations, and Customer Experience teams to support aligned objectives across the estate.
About You
* A confident, collaborative leader with a strong focus on delivering exceptional customer experiences.
* Comfortable working in a hands-on role, supporting the team while maintaining high service and quality standards.
* Experienced in developing people, building strong teams, and fostering continuous improvement.
* Commercially aware, with an understanding of sales performance, conversion, and revenue drivers.
* Accountable, proactive, and capable of setting clear standards and improving team performance.
What We Offer in Return
* Learning and development opportunities
* Career progression
* 30% off food and drink in our pubs and 50% off overnight stays
* Westfield Rewards, with discounts and rewards from hundreds of leading retailers, restaurants, and destinations
* Cycle to Work scheme on select roles
* Family-friendly policies
* Paid time off to volunteer for charity
Additional Information If you would like a job description, please email: recruitment@staustellbrewery.co.uk
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
Early applications are encouraged as we review applications throughout the recruitment process and reserve the right to close the advert at any time.
We politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies will not be accepted, nor the fees associated with them.