Salary: £40,000 - 65,000 per year Requirements: Proven experience with the ServiceNow platform focusing on Customer Experience, Technology Experience, and Employee Experience workflows. Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. Must undergo Baseline Personnel Security Standard checks without nationality or residency restrictions. Responsibilities: Design and develop solutions for ServiceNow workflow applications, focusing on Customer Experience, Technology Experience, and Employee Experience. Configure and enhance the Next Experience UI for tailored and seamless interactions. Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements. Integrate ServiceNow applications with external systems using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Utilize workflow data fabric and RaptorDB to optimize application performance. Technologies: API CSS Fabric Flow JavaScript Marketing REST SOAP Security ServiceNow UX UI Design AI AWS Cloud ITSM More: At Capgemini, we are a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. Our diverse team of 340,000 members in over 50 countries is committed to unlocking the value of technology to meet the broad range of our clients needs. We pride ourselves on our hybrid-first working culture, ensuring a positive work-life balance, and we provide numerous training and development opportunities to empower our employees to progress in their careers. last updated 5 week of 2026