If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / 44 204 520 2575 with the subject line: “Application Support Request”. Role: Shopfloor OT (IT support with MES/Manufacturing IT Understanding) Job Type: Permanent Location: Broughton/Filton (WFO-Onsite) Are you looking to take on a role in Shopfloor OT/IT? We have an exciting role for you. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Build strong relationships with a diverse range of stakeholders. Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life. The Role: As a Shopfloor OT you will join the Airbus ShopFloor Support Team and be part of team supporting manufacturing critical applications. In this role you will be responsible for day to day incident monitoring and resolution and triaging of issues and coordination with cross functional teams for timely resolution. Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate communications between suppliers, OEM, and business stakeholders for their particular area. Track and report progress to stakeholders. Your Profile: Essential skills/knowledge/experience: IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points. Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes. Rewards & Benefits: TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes. You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / 44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.