Overview
We are seeking a highly motivated and organised Branch Manager to lead and inspire our dynamic team at our COCKERMOUTH Country Store. As a Carr's Billington Retail Branch Manager, you will use your exceptional management experience and agricultural knowledge to lead the day‑to‑day operations and to empower a high‑performing team to deliver exceptional service. Your leadership and communication skills will foster a collaborative environment that drives success, ensures outstanding customer satisfaction, and upholds the highest standards. With a passion for growth, you will actively champion sales initiatives to exceed targets and contribute to the continued success of our business.
Responsibilities
* Lead the Retail Branch Team driving sales and profitability to achieve targeted contributions.
* Manage resources effectively, keeping costs within budget to achieve targeted contribution.
* Deliver exceptionally high customer service, optimising sales opportunities in branch and on farm, and ensuring a positive customer experience.
* Support, develop, mentor, and drive colleague performance within the branch, optimising key talent and retaining an attractive employer for future talent.
* Manage stock to hit retail stock targets, including aged stock.
* Manage customer debt, keeping it within company credit policies.
* Adhere to operating procedures on a daily/weekly/monthly basis.
* Adhere to Company and Group policies and procedures, including Safety, Health and Environmental.
* Ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.
Essential Skills, Experience and Qualities Required
* Proven track record and experience of a management position.
* Experience of managing a branch P&L.
* Sales experience.
* Experience of Customer Service and Customer account management.
* Experience of developing & coaching a team and colleagues.
* Experience of driving growth in sales and logistics savings.
* Ability to analyse data, identify trends and make informed decisions.
* Strong problem‑solving skills and ability to make decisions under pressure.
* Experience of budget and financial management principles.
* Full UK Driving Licence.
* Computer Literate.
Desirable Skills
* Agricultural experience.
* Retail experience.
* AMTRA‑SQP/ RAMMA.
* Basis NSK (Nominated Storekeeper).
* AIC Feed Advisor.
* IOSH Managing Leading Safely qualification.
* Experience of Microsoft D365 and IBCOS operating systems.
Benefits
* An attractive salary package.
* Annual salary reviews in September each year.
* A minimum of 25 days annual leave.
* Opportunity to work for a well‑established family‑owned business with ambitions for growth and innovation.
* Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
* Sick pay: Generous company sick pay entitlement.
* Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
* Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
* Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
* Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
* My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
* Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
* Pension: Enrolment into the Company pension scheme after 3 months of employment.
* Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.
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