Overview
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Our centres are communities of entrepreneurs, creators, and changemakers. A vacancy has arisen for a part-time Customer Experience Assistant to join our state-of-the-art Innovation Centre in Stockport Town Centre. The Merseyway Innovation Centre (MIC) has been developed by Stockport Metropolitan Borough Council and is part of the Oxford Innovation Space network.
This is a part-time role: 15 hours per week – Monday and Tuesday, 08:30 – 17:00.
Responsibilities
* Welcome visitors with warmth and professionalism, creating a positive first impression.
* Manage reception duties, including calls, emails, post, and meeting room bookings.
* Support events, social media updates, and community engagement activities.
* Keep the centre running smoothly by maintaining supplies, equipment, and shared spaces.
* Assist with a variety of customer needs, from booking couriers to recommending local spots.
* Provide backup support to the Centre Manager and Assistant Centre Manager.
Qualifications and qualities
* A confident, approachable personality and a natural flair for customer service.
* Strong IT skills and the ability to pick up new systems quickly.
* A proactive, can-do attitude and a keen eye for detail.
* Flexibility and a team spirit — ready to pitch in wherever needed.
Why You’ll Love Working Here
* Salary: Competitive salary of £9,828 per annum.
* Time off: 25 days’ holiday + bank holidays, pro rata.
* Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
* Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
* Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.
* Development: Full induction, buddy system, and ongoing learning opportunities.
* Culture: A supportive, inclusive team that values your voice and ideas.
* Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.
Ready to Apply?
If this sounds like your kind of role, we’d love to hear from you. Click “Apply” to join us as our new Customer Experience Assistant. For questions, feel free to reach out.
Inclusion and Application Notes
We’re committed to inclusion and value diverse backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply—you might be the person we’re looking for. We reserve the right to close the vacancy once we have received sufficient applications, so apply early to avoid disappointment.
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