Fantastic Opportunity for a German-speaking Customer Service Administrator to join a team with strong values and moral ethos in North Devon.
Job Title: Customer Service Administrator
Location: South Molton
Salary: £27,000 - £30,000 per annum
Job Type: Full Time; Permanent
Hours: Monday - Friday 35 hrs per week
About the Customer Service Administrator role:
To provide a link between customers and our internal operations department (UK and EU), by ensuring the correct flow of information is processed, documented and followed up, together with support for direct Salesforce and Distributors across EMEA. Ensuring that customers, receive the best sales service possible through processing of orders and information, customer communication and coordination with other company functions. You will be reporting to the Customer Service Manager.
Responsibilities of the Customer Service Administrator:
Develop and maintain good business relationships with customers through communication and proper handling of related administrative functions.
Make full use of facilities to help service accounts.
Complete all sales orders assuring accurate information.
Keep records of all transactions whenever required.
Handle all customer queries/problems as they arise and record them accurately.
Provide prompt, complete, and accurate information to customers.
Monitor and coordinate active customer sales orders from receipt to closing including: Delivery dates, Status of orders, Changes of orders, Schedule and changes, Tracking, Transportation status.
Handle customer complaints through the company's Complaint procedure QSP-021 and keep detailed, accurate records.
Provide reliable service information and relevant data to customers.
Liaise with customers on accounts receivables.
Operate computer and manufacturing system to obtain information for customers.
Develop and maintain good working relationships with all departments.
Practice quality policy and procedures.
Other duties and responsibilities as assigned by management. Requirements of the Customer Service Administrator:
Must be able to communicate in writing and verbally in German and English
Minimum A level or equivalent
Additional business/administration training is desirable
Minimum 2 years' experience working in an office environment
Experience in a sales office with emphasis on
Experienced in admin duties such as typing, filing, answering phones and other clerical functions.
Must also have experience dealing with international clients from the general public and businesses. Skills of the Customer Service Administrator:
Good command of English; written and verbal
Fluent in German; verbally and written.
Excellent telephone manner and communication skills
Ability to compile routine correspondence and departmental reports and forms.
Working knowledge of personal computer (MS Office: Outlook, Word, and Excel)
Perform quality work and maintain error-free activity on all prepared documents.
Understanding of products and follow changes and additions
Legible handwriting, particularly numbers
Knowledge and understanding of the company's quality policy and procedures.
Ability to maintain required confidentiality. Benefits of the Customer Service Administrator:
On site parking
Company Pension and Holidays