Role Overview The Shift Manager is responsible for ensuring the effective working of their team over the course of a shift, achieving KPIs, ensuring all Health and safety and compliance measures are met, and ensuring the warehouse is operating at maximum efficiency. The Shift Manager continuously reviews ways of working, identify improvements, and implement these within the team. They are responsible for delegating tasks to their colleagues, setting targets and goals to keep their team on track, and reviewing performance to ensure growth. About The Role Core Responsibilities Supervise all operational aspects of a specific area/shift of the warehouse operation so that they are carried out safely, cost-effectively, efficiently, and with a high emphasis on customer service. Supervise a specific area/shift of the warehouse operation on a day-to-day basis, ensuring all work and administration are completed within agreed-upon deadlines. Ensure all processes are followed to achieve stock accuracy and operational efficiency. Respond promptly to all queries/requests for the warehouse operation and ensure that actions are followed. Complete daily administration tasks according to the required standards and timelines. Promote a safety-first culture within the area of responsibility, undertake regular checks and audits, and complete any remedial actions as required. Follow all health and safety processes. Ensure standards of cleanliness meet the necessary requirements and are in line with health and safety. To guide and train the operational team through the company's operational SOPs. Frequently carry out spot checks on operational activities and targets. Monitor and record checks of mechanical handling equipment in line with the organisation's procedures. Carry out regular briefings with your team and ensure any feedback they give is shared with the Shift Operations Manager on the relevant shift or the relevant departmental contact. Organise for all day shift warehouse team members to receive appropriate training and development to ensure they can deliver in their role. In conjunction with the Shift Operations Manager, ensure sufficient skilled resources and equipment are in place to always meet the business's needs. Proactively identify any areas of non-conformance or opportunities for improvement within your area of responsibility and plan and complete actions to achieve these improvements. Support any tasks and projects as required to ensure the good running of the warehouse. Ensure that all returns are processed in a timely manner. To assist and support the supervision of the recycling department. To support when required in the absence of the Shift Operations Manager Support fellow Shift Manager with all day-to-day tasks as necessary and assist other team members as required. To action any other elements to fulfil the operational needs of the business. Skills and Experience Experience in managing or working in a warehouse or distribution environment is essential. Good people management skills with the ability to manage and motivate others. Good written and verbal communication skills. IT literate with knowledge of WMS systems. Ability to report on operational performance information. Focussed on always delivering excellent service to all customers. Able to cope with change and manage own workload and priorities. Able to deliver results and meet deadlines. Knowledge of relevant Transport legislation, H&S, HR legislation and good practice. Possession of the following is essential: FLT Counterbalance Licence. Possession of the following desirable: Certificate of Professional Competence (CPC). Working Hours This is a full-time role working 40 hours per week, 5 out of 7 days, working a PM shift of 2 pm to 10 pm. This position may suit individuals with previous skills or experience gained from the following roles: Warehouse Shift Manager, Shift Operations Manager, Distribution Shift Manager or Logistics Supervisor. Benefits Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. Generous Holiday Allowance: Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge. Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! My Rewards Programme: Unlock incredible savings and enjoy exclusive discounts on essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships. Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. Company Information Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of ‘helping people make their house a real home’, which is underpinned by our values: We are adaptable We are experts We are authentic We are one team We put our customers first. Equal Opportunities Employer Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in the way we hire new colleagues, and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check. Check Us Out Oak Furnitureland Website Oak Furnitureland Careers Oak Furnitureland LinkedIn Oak Furnitureland Instagram Oak Furnitureland Facebook