Ict support technician (2nd level)

ICT Support Technician (2nd Level)

Department: Digital Services

Grade: 5 (£28,778 - £32,097)

Position: Full‑time, Fixed‑term to 31st December 2026

Reporting to: Head of Customer Services & Support

Location: Derry~Londonderry campus

Closing Date: 6th January 2026

Reference: 040207


About the University

Ulster University is a national and international institution committed to teaching, research, and innovation, contributing to the economic, social, and cultural development of Northern Ireland.


Responsibilities

* Provide 2nd line IT support to staff, students, and visitors on campus.
* Troubleshoot and resolve escalated IT issues, maintaining smooth university operations.
* Apply IT Service Management principles and stay current with computing technologies.
* Participate in scheduled training and development programmes.
* Maintain accurate incident records and follow SOPs for support requests.


Requirements

* Hold an HNC/HND, Foundation degree, NVQ Level 4 or equivalent with relevant ICT content, or be in the final six months of such a programme.
* Demonstrate experience in 2nd level ICT support, incident and service request management.
* Show competence in problem analysis, resolution, and configuration of hardware and software, including portable devices.
* Strong communication and customer‑service skills.
* Be able to work on campus; hybrid or remote options are not offered.


Benefits

* Silver Athena SWAN Award, promoting gender equality.
* Family‑friendly working environment with flexible working options.
* Equal opportunity employer, welcomes applicants from all communities.


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