Helpdesk Coordinator
Location: Bodmin
Company: CBRE GWS
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team.
This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract.
About the Role
As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities.
Key Responsibilities
Service Delivery & Quality
Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting
Respond to calls and emails promptly and professionally
Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer
Maintain clear communication with end users and the Facilities Team throughout job lifecycles
Resolve queries at first point of contact wherever possible (Right First Time approach)
Work closely with the Lead Engineer and Operations Manager to maintain service excellence
Support subcontractor performance reviews and provide feedback via systems such as Ariba
Identify and implement continuous improvement initiatives to enhance service delivery
Stakeholder Engagement & Team Support
Build strong relationships with internal teams and external stakeholders
Promote and maintain CBRE's culture and values
Support processing of timesheets and expenses when required
Participate in training and development activities
Reporting & Contract Support
Assist in the preparation of monthly client reports
Produce and analyse CAFM system reports
Support updates to client metrics and forecasting models (as required)
Log hazards and customer feedback via the QHSE Management Portal
Carry out additional duties as requested by the management team
Finance & Administration
Follow established financial processes, including:
Obtaining and submitting supplier quotes for approval
Arranging agency cover and submitting hours
Updating internal performance systems
About You
We are looking for someone who is:
Highly organised with the ability to prioritise a busy workload
Detail-oriented, ensuring accuracy in all tasks
Logical and methodical in their approach
Confident communicator with strong interpersonal skills
Proactive and persistent, seeing tasks through to completion
Customer-focused, always considering service impact and team collaboration
Why Join CBRE?
Global leader in facilities and real estate services
Collaborative and supportive team environment
Opportunities for training and career development
Commitment to innovation and continuous improvement If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you