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Starting salary: £36,000 per annum plus bonuses
* Post: Installation Manager
* Location: Bury St Edmunds Depot, IP32 7AB
* Monday Friday, 42.5 hours a week
* Starting salary: £36,000 per annum plus bonuses
Main Purpose of Role
This post is responsible for the overseeing and direction of self-employed window & door, conservatory and roofline installation teams. Responsible for ensuring the workmanship and skills of the installation teams is maintained to a satisfactory level through on-site observation, training and recruitment to achieve a high-class home installation of our product range in our clients homes. As installation manager you are responsible for the collection of all debt on installations. This role requires you to drive.
MAIN DUTIES
* Ensuring the satisfactory completion of installations allocated to your installation teams.
* Regular on-site supervision and quality control of installations.
* Ensuring that customer relations are maintained to the highest possible level and being the first port of call to resolve local installation issues.
* Collection of all debt on allocated installations.
* Responsible for training. This includes any Health & Safety training for your installation teams, ensuring it is completed and recorded in a timely fashion.
* Responsible for on-site Health and Safety, including the reporting of asbestos related issues according to First Home Improvements (England) Ltd H&S process.
* Ensuring that vehicle checklists are accurate and returned as necessary
* Resolving survey problems when highlighted quickly and efficiently, keeping all necessary parties informed.
* Oversee and confirmation of installation team wages to the Regional Operations Manager
KNOWLEDGE & SKILL & ATTRIBUTES
Essential
* 5 years practical installation and or management experience of either domestic Window & Door / Conservatory / Roofline installations
* Proven knowledge within in the window & door industry
* Basic IT skills
* Understanding of Health & Safety in an installation environment
* Desire to get the job done
* Good communication skills, both verbal and written
Desirable
* Experience of recruiting self-employed installers
* Previous site supervision experience
* Previous experience of training installers
* Problem solving skills
* Previous experience of debt management / collection
Competencies:
* Ability to work effectively with minimum supervision
* Ability to work under pressure and be flexible
* Ability to make well balanced and good decisions
Essential Knowledge & Skill
* 5 years practical installation and or management experience of either domestic Window & Door / Conservatory / Roofline installations
* Proven knowledge within in the window & door industry
* Understanding of Health & Safety in an installation environment
* Good communication skills, both verbal and written
* Basic IT skills
* Full UK Driving Licence is required
About This Role
* 30 days paid annual holiday (including Bank Holidays)
* Christmas - New Year close down
* Company Pension
* Discounts on company products
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