Complaints/Resident Liaison Officer Full-Time, permanent positionBased in HastingsSalary: £30k + company van and fuel card We are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings. Duties: Customer Care and Dis-satisfaction responseVisiting tenants in their homes and advising them on when and what work is being carried outAct as the main point of contact and deal with any problems/queries that the tenant may haveContacting neighbourhood housing associations and establishing working relations with themInvestigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomesComplete pre and post inspections of propertiesLiaise with Housing Ombudsmens when requiredMaintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our serviceMake appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfactionArrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager Key Experience Experience of working within a customer services environment is essentialPrevious experience of working with Local Authorities or Registered Housing Providers is essentialProven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essentialKnowledge of Reactive Maintenance Services Salary & benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of £30k For more information, please apply online now, or call Meg on for more information!