Salary: £30,000 - 35,000 per year Requirements: Previous experience in a 2nd or 3rd Line IT Support role. Experience supporting enterprise IT environments. Excellent troubleshooting and problem-solving skills. Strong customer service and communication abilities. Ability to manage multiple priorities and work independently. Knowledge of cybersecurity tools and best practices. Relevant IT qualification or degree desirable. Microsoft certifications in M365, Azure, or Windows Server desirable. Strong analytical and troubleshooting mindset. Excellent communication and stakeholder management skills. Proactive and self-motivated approach. Ability to work under pressure and meet deadlines. Team player with a collaborative attitude. Responsibilities: Provide 2nd and 3rd Line technical support for users across multiple locations. Investigate, troubleshoot, and resolve complex hardware, software, network, and infrastructure issues. Act as an escalation point for Service Desk teams. Support Microsoft 365 services. Monitor system performance and proactively identify and resolve potential issues. Configure and support networking equipment including switches, routers, firewalls, VPNs, and wireless infrastructure. Perform system upgrades, patch management, and software deployments. Maintain accurate documentation, knowledge base articles, and technical procedures. Support backup, disaster recovery, and business continuity processes. Collaborate with third-party vendors and service providers when required. Ensure compliance with IT security policies and best practices. Technologies: Azure Cloud Hardware Support Microsoft 365 Network Security Windows Office 365 More: We are seeking an experienced IT Support Engineer to join our growing team in Northampton on a hybrid working basis, Monday to Friday in a full-time permanent role with a salary of up to £35,000 DOE. We support business-critical systems, maintain IT infrastructure, and contribute to IT projects and continuous improvement initiatives. This is a hands-on role where we provide technical leadership, escalation support to 1st Line Service Desk teams, and the opportunity to work across desktop, server, network, cloud, and security technologies. last updated 24 week of 2026