This campaign has roles available in several locations. While you can select up to 3 location preferences, this is not mandatory. Please only choose locations you are willing to travel or re-locate to at your own expense. Candidates who decline or are unable to commence in a preferred location within a reasonable timeframe will be withdrawn from the campaign.
Note that these vacancies are not currently eligible for new applications for Visa Sponsorship under the Skilled Worker route for candidates without prior permission to work in the UK as a Skilled Worker before 4 April 2024, even with tradeable points (including the new entrant tradeable points). This is guidance only; applicants should seek specialist advice regarding their visa eligibility.
About the job
The Department for Work and Pensions (DWP) manages welfare, pensions, and child maintenance policy. As the UK's largest public service department, it administers the State Pension and various benefits for around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and aims to be the most inclusive employer in the UK.
The Work Coach role is rewarding, varied, and complex, involving face-to-face interactions and tailored support for customers with diverse needs.
If you want a career that positively impacts people's lives, a DWP Executive Officer role could be ideal for you!
About us - Department for Work and Pensions GOV.UK
As a Work Coach, you play a vital role in helping individuals and families achieve financial independence through work and access necessary support.
Work Coaches are customer-focused, dedicated, and capable of delivering exceptional service with empathy.
You will use sound judgment to assist people through challenging times, with tailored coaching that can significantly improve their ability to find, maintain, and progress in employment.
If you seek a meaningful job, a Work Coach role in DWP might be perfect for you.
Key Accountabilities
The Work Coach role is diverse. You will engage with customers, employers, and colleagues through face-to-face, digital, and telephone interactions daily. Main activities include:
* Supporting customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support.
* Providing quality advice on job search actions, supporting effective job searching in a digital environment, and matching customers to suitable vacancies.
* Ensuring compliance with the Equality Act 2010 and providing additional support to help customers access services.
* Building positive relationships that encourage, motivate, and foster trust.
* Developing knowledge of local employment opportunities and partner services.
* Making timely decisions based on customer needs and referring to appropriate support.
* Managing your caseload and being accountable for performance.
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