SR2 | Socially Responsible Recruitment | Certified B Corporation provided pay range
This range is provided by SR2 | Socially Responsible Recruitment | Certified B Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from SR2 | Socially Responsible Recruitment | Certified B Corporation
Recruitment Consultant @ SR2 B Corp | LLB | Talent Specialist in Python | Advocate of Businesses for Good, Animal Protection, and Plant-Based Foods
Product Support Engineer | Ipswich | £30,000 - £40,000 | Tech4Good
Are you someone who loves problem-solving, thrives under pressure, and wants to work in a company making a meaningful difference in the world?
We’re working with an established, fast-growing Tech4Good organisation that builds software helping to turn complex data into actionable insights. As they scale, they’re looking for a customer-driven, ambitious professional to be the first line of defence when things don’t go to plan (which, let’s face it, in tech, they often don’t).
You’ll be the voice at the other end of the phone (or inbox), resolving issues, supporting internal teams, and making sure customers feel looked after. With full product training provided and loads of opportunity to grow (Product Owner - Customer Success Manager, etc), it’s a brilliant role for someone with a passion for tech, a calm head, and a desire to be part of something with purpose.
Responsibilities:
* Provide first and second-line support across a core product suite
* Respond to user queries and guide them through solutions and fixes
* Log and manage support tickets accurately and efficiently
* Escalate more complex issues where needed — but stay involved in finding the solution
* Assist internal staff with general IT issues (Active Directory, hardware, etc.)
* Be a key player in maintaining their stellar 98%+ customer satisfaction rate
Requirements for Success:
* Experience in IT support or a customer service environment - open to personable, confident, ambitious graduates
* Excellent communication skills and a calm, solutions-focused mindset
* Self-motivated, inquisitive, and confident juggling multiple priorities
* Highly organised, proactive, and unphased by a fast-moving environment
* Degree-level education or equivalent experience
This is a great opportunity for someone early in their support career who’s hungry to learn, or someone experienced looking for more purpose in their work. You’ll be joining a friendly, agile company with real-world impact, in a supportive team where your ideas are heard and your growth is encouraged.
* Hybrid working environment & free parking!
* 33 days holiday (incl. bank holidays)
* Sociable culture, training budget and more!
* Opportunity to be part of solving the UK's most complex problems
Interested and ready to take your career to the next level? Get in touch at imogen@sr2rec.co.uk or drop me a call for a confidential chat at 07378 549703.
Product Support Engineer | Ipswich | £30,000 - £40,000 | Tech4Good
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Engineering, and Other
* Industries
IT Services and IT Consulting, IT System Custom Software Development, and IT System Training and Support
Referrals increase your chances of interviewing at SR2 | Socially Responsible Recruitment | Certified B Corporation by 2x
Get notified about new Product Support Engineer jobs in Ipswich, England, United Kingdom.
Somersham, England, United Kingdom 2 days ago
Suffolk, England, United Kingdom 2 weeks ago
Harwich, England, United Kingdom 6 days ago
Colchester, England, United Kingdom 1 week ago
Harwich, England, United Kingdom 2 weeks ago
Harwich, England, United Kingdom 6 days ago
Ipswich, England, United Kingdom 2 months ago
Ipswich, England, United Kingdom 2 weeks ago
Stowmarket, England, United Kingdom 1 week ago
Ipswich, England, United Kingdom 3 weeks ago
Sproughton, England, United Kingdom 2 weeks ago
Martlesham Heath, England, United Kingdom 2 weeks ago
Ipswich, England, United Kingdom 3 days ago
Colchester, England, United Kingdom 3 days ago
Somersham, England, United Kingdom 2 days ago
Sudbury, England, United Kingdom 8 months ago
Colchester, England, United Kingdom 5 days ago
Martlesham Heath, England, United Kingdom 4 hours ago
Felixstowe, England, United Kingdom 1 week ago
Harwich, England, United Kingdom 1 day ago
Colchester, England, United Kingdom 1 week ago
Harwich, England, United Kingdom 2 weeks ago
Ipswich, England, United Kingdom 4 weeks ago
Ipswich, England, United Kingdom 4 weeks ago
Ipswich, England, United Kingdom 6 months ago
Bury St Edmunds, England, United Kingdom 1 week ago
Denham, England, United Kingdom 1 day ago
Colchester, England, United Kingdom 1 week ago
Felixstowe, England, United Kingdom 1 week ago
Ipswich, England, United Kingdom 2 weeks ago
Suffolk, England, United Kingdom 2 weeks ago
Tan Office, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr