Description The Senior Organisational Support Officer will implement and maintain efficient and effective administrative, reception and secretarial service to all CNC Divisions, utilising business processes, systems, and technology. Plan and oversee duty rotas to ensure effective reception cover including out of hours. Manage and monitor performance of the administration team. The Operational Support Team provides efficient and effective support service to CNC Divisions, utilising business processes and systems. Ensuring best value for money is achieved, and resources are utilised to optimum effect, whilst cognisant of budget constraints parameters. Being first point of contact for support related enquiries, possessing in depth knowledge of the organisation and processes paired with the ability to work with internal and external stakeholders at all levels. Responsibilities Manage the delivery of administration functions through the provision of effective, timely and professional customer service across the full range of support activities. Ensuring processes are aligned. Plan and implement shift and duty rotas for staff. Ensure team adhere to the core deliverables and specialism contained within the team’s job descriptions. Onboard, train and mentor new staff members and ensure continued development of substantive teams, recognising and developing talent within the teams. Liaise with and advise local managers and other managers who require administrative support, ensuring common processes and procedures are maintained across all Administration functions in conjunction with the Operational Support Managers Manage and maintain systems and processes support functions to ensure efficient management, planning and the co-ordination and delivery of support services. Oversee the operation and maintenance of impactive communications and security systems Have in depth technical knowledge, related to support services and wider supported roles. Responsible for allocation and supervision of support team resources to support training, estates, management, and meetings. Oversee efficient administration and co-ordination of internal and external meetings, including venue, catering, equipment booking, preparation of course paperwork. Manage change within the team and assigned departments acting as Change Manager when required. Plan and implement duty rotas to ensure sufficient staffing to provide effective and professional administrative services and ensure cover during staff shortfalls. Liaise with internal and external service providers, including stakeholders and Audit Team to ensure quality and resolve issues. Support the Operational Support Manager with procurement processes and oversee procurement for goods and services identifying and implementing efficiencies where possible. Assist in the drafting of departmental budgets and continued oversight of spending to budget and compilation of month end details in partnership with finance teams. Ensure that the Administration team provide accurate data to allow management to extract information for financial forecasting and control of purchase orders and invoices. Booking and management of meeting rooms and efficient co-ordination of conferencing facility. Qualifications Confident IT user; with the ability to manipulate, analyse and interpret reports Minute taking at high level meetings Experienced within an organisational support position with team leadership/management Able to manage challenging behaviour and situations Ability to manage workloads and challenge, when necessary, other functional heads Able to make and influence decisions pertaining to area of specialism Able to initiate, plan, and deliver successful change Benefits of working for the CNC 27.5 days annual leave (rising annually after 2 years service) plus Bank Holidays Additional 30 minutes time worked during the week to accrue additional leave, which can be used for period between Christmas and New Year Generous pension scheme (20.7% employer contribution, 8.2% employee) The employer contribution for this grade is £8,377 minimum per year, and minimum employee contribution of £3,318 minimum. A total minimum annual pension contribution of £11,695! Flexi-time working scheme Annual Bonus scheme – dependent on organisational and personal performance, up to a maximum of 7% of salary Subsidised Costa Coffee and restaurant on site Officers and staff are eligible to join the national Blue Light Card scheme which offers discounts on a variety of products and services to those working in the emergency services, NHS and Armed Forces Free parking on site and local transport links Enhanced family friendly and wellbeing policies Hybrid working Cycle to Work scheme As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards. Equality, Diversity and Inclusion are central to the values of our organisation. At CNC we value and embrace the unique experiences, identities, and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our affinity networks, ED&I team, and wider HR departments, we are on a journey to embed our ED&I commitments, ensuring the CNC is an employer of choice, where everyone feels included. Please watch the video links below which will give you an overview of the vetting process that you will be required to go through if you are successful in your application to join the CNC: Vetting: An Overview - https://youtu.be/lRit8RA7Zpo Vetting and Finances - https://youtu.be/JmZP7r-9MEE Vetting and Life Experiences - https://youtu.be/jVPHvgpB8nc