Job Title: Technical Support Analyst
Location: Stoke Gifford, Bristol + Leicester + Hybrid Working Arrangements
Compensation: £44,600 + Benefits
Role Type: Full time / Permanent
Role ID: SF71856
Keep mission-critical digital systems running for the UK's defence
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Technical Support Analyst at our Babcock Technology Centre or Leicester Radar Road Sites
The role
As a Technical Support Analyst, you'll be at the centre of operational stability for a portfolio of business critical applications. Acting as the first point of coordination when incidents arise, you'll ensure issues are triaged, prioritised and resolved quickly and efficiently across multiple technology stacks and delivery teams.
Day-to-day, you'll build strong working relationships across service, development, testing and project teams, helping prevent recurring issues through trend analysis and root cause investigation. Your contribution will directly improve system reliability and user confidence, while developing your career in a growing digital environment within the defence sector.
* Managing the end to end intake and triage of service incidents across multiple applications
* Coordinating resolution activities with service, development, testing and project teams
* Validating incident information and escalating high impact issues where required
* Analyzing trends and performing root cause analysis to prevent recurring issues
* Reporting on progress, metrics and risks to stakeholders to support informed decisions
This role is full time, 35 hours per week and provides hybrid working arrangements with a minimum of 2 days in the office/onsite.
Essential experience of the Technical Support Analyst
* Experience in an operational support, incident management or technical support role
* Exposure to multiple applications and technology stacks across the software development lifecycle
* Proven ability to work with cross functional teams including development, testing and service
* Strong analytic skills with the ability to identify patterns and recommend improvements
* Familiarity with tools such as ServiceNow, Remedy, Azure DevOps, SharePoint or equivalent
Qualifications for the Technical Support Analyst
* A qualification in Information Technology or a related discipline, or equivalent practical experience
* Working knowledge or formal training in software development lifecycle or Agile methodologies would be advantageous
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .
What we offer
* Generous holiday allowance
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee share scheme
* Employee shopping savings portal
* Payment of Professional Fees
* Reservists in the armed forces receive 10-days special paid leave
* Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit.
* Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
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