Business Services System Administrator Support Officer
£12.31 per hour
Belfast
37.5 hours a week
JOB SUMMARY
The Business Service Team (BST) provides a range of central support functions including:
1. Shared Services & Management Reporting;
2. FPL System Administration;
3. CRM & SharePoint Support;
4. eRecruitment Candidate Support;
5. BSTP Application Support;
6. Regional Interpreting Services System Administration;
7. FPL Supplier File Management;
8. HRPTS/FPL Interface Management.
The Business Services System Administrative Support Officer will support the Team Leaders/BST Management in meeting the service delivery requirement for BST in respect of business as usual (BAU) and ongoing developments/improvements identified.
KEY DUTIES / RESPONSIBILITIES
9. Act as point of contact for all customers and clients ensuring that all queries/issues are cascaded up to the relevant person, if appropriate.
10. Provide high quality administrative support to respective service area ensuring the effective operation of systems and procedures.
11. Input, process, monitor and validate information effectively in a timely manner ensuring accuracy and attention to detail.
12. Assist with the analysis and monitoring of information/statistics.
13. Follows defined procedures to provide application support to BST Application users experiencing difficulties in respect of compatibility issues with mobile/tablet device operating systems and browsers on personal devices.
Collate information and assist with the preparation of reports, documents and proposals for senior staff within the service area as well as supplying routine advice, guidance and assistance as required
ESSENTIAL CRITERIA
A minimum of five GSCE’s to include English Language and Maths (Grades A-C) or equivalent qualification
2) One year’s relevant experience
Relevant experience is defined as master data management experience (including data input, data analysis, dealing with data issues, following regional procedures and governance) and systems administration experience (including following procedures and adhering to stringent governance, authorisation and controls)
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