Join Truespeed as a Customer Care Representative and deliver outstanding customer service in a fast-growing broadband provider, supporting customers across phone, email, chat and social channels.
Customer Care Representative
Bath, BA2 3DP – Hybrid working
* 40 hours per week
* Permanent position
* £26,500 – £28,000 (DOE)
Please Note: Applicants must be authorised to work in the UK
Truespeed is a rapidly expanding full-fibre broadband provider, focused on delivering ultrafast, reliable connectivity to communities across the UK. With customer experience at the heart of everything they do, Truespeed prides itself on transparency, innovation and putting customers first at every stage of their journey.
The Role
As a Customer Care Representative, you'll be the first point of contact for customers, delivering a professional, empathetic and solution-focused service. You'll manage queries across multiple channels while taking full ownership of customer issues through to resolution.
Key Responsibilities:
1. Handle customer enquiries via email, telephone, live chat and social media
2. Take ownership of customer queries, from product information to complaint resolution
3. Aim to resolve issues at the first point of contact wherever possible...