Event Bookings, Operations & Client Relations (Freelance)
The Bug Club is a dynamic, creative events company based in Brighton, renowned for our iconic VW DJ vans that deliver unforgettable experiences to festivals, brand activations, and major sporting events. We work closely with clients to bring their visions to life. We are passionate about creating bespoke solutions that stand out in the events industry.
Role Description
This is a part‑time hybrid role for an Event Bookings, Operations & Client Relations professional, based in Brighton with some remote work. Responsibilities include managing client bookings, coordinating logistics for event operations and maintaining strong client relationships. You will oversee event planning, ensuring seamless communication and superior customer service.
Qualifications
* ✨ Strong Customer Service and Communication skills to build and maintain client relationships effectively and professionally
* ✨ Experience in Event Planning and Event Marketing, with the ability to manage event logistics
* ✨ Sales skills, including the ability to identify client needs, upsell services, and close deals efficiently
* ✨ Exceptional organisational and multitasking abilities to manage multiple events and deadlines
* ✨ Proficiency in technology tools relevant to event management and client communication
* ✨ Previous experience in the events or hospitality industry is advantageous
What You’ll Do
* ✨ Manage client enquiries, quotes, bookings
* ✨ Invoicing — basic bookkeeping
* ✨ Ensure smooth logistical operations for each event — overseeing everything from initial client contact to post‑event follow‑up
* ✨ Support business growth through excellent client care and communication
* ✨ Coordinate staff schedules, travel, and accommodation
* ✨ Handle operational tasks — including Risk Assessments and Method Statements for events
* ✨ Represent the company at industry events and exhibitions
You’re Great At
* ✅ Managing multiple projects and priorities efficiently
* ✅ Using G Suite, Zoho CRM, QuickBooks & similar tools for day‑to‑day operations
* ✅ Staying calm, organised, and adaptable in a fast‑paced, ever‑changing environment
* ✅ Ensuring client needs are met promptly, with a strong focus on clear communication and operational excellence
* ✅ Proficiency with ChatGPT AI — leveraging AI tools to streamline processes, improve client communication, and enhance event coordination, from drafting emails to organising project workflows
What You’ll Get
* 🌟 Flexible freelance role (15–20 hrs/week)
* 🌟 £18–£20 per hour
* 🌟 A mix of remote and Brighton‑based work
* 🌟 Opportunity to work with a creative, supportive, and growing events team
Reporting to: Justin Rushmore (Founder/Director)
Location: Brighton co‑working office (with flexibility for remote work)
Contract: Freelance
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