Caseworker – Revenues and Benefits – Sunderland City Council - SR1 3AA 6 – 12 Months Contract 37 Hours Per Week Office Based We are looking for Caseworker based at : City Hall, SR1 3AA Key Accountabilities: To undertake and complete financial and situational assessments for low income and vulnerable customers who are applying for Discretionary Housing Payments, Local Welfare Provision, and other Discretionary Financial Support schemes in accordance with DWP guidance and locally designed policies and procedures. 1. To undertake and complete financial and situational assessments on all claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support and Discretionary Financial Support schemes such as Household Support Fund. 1. To develop and maintain a working knowledge of the rules and regulations of Social Security benefits and to keep up to date with Welfare Reforms to be able to apply knowledge to individual claims and identify and report any discrepancies with customer benefits to relevant authorities. 1. Comply with defined policies, DWP guidance /regulations and local business processes and procedures when completing financial and situational assessments, internal reviews and making decisions on applications. 1. To carry out comprehensive and timely case management across a caseload of new and repeat customers in...