Production Manager Preston
Competitive salary, plus car/allowance and other benefits
The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.
We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. Site Operations Management
Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
Lead, motivate, and develop a team of technicians and apprentices.
Identify training needs and coordinate development programs to enhance skills and performance.
Manage staff performance, including appraisals, performance improvement, and recognition of achievements.
Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
Financial Management
~ Monitor budgets, control costs, and work to achieve financial targets for the site.
Conduct regular inspections and risk assessments to maintain a safe working environment.
Performance Reporting & Process Improvement
Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
Analyse operational performance to identify opportunities for improvement.
Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.