Job Description
About the OpportunityA leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients.
If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice.
What You’ll DoAs a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations.
You will: • Lead customer research, journey mapping, workshops, and requirements gathering • Analyse end-to-end customer journeys and identify opportunities for optimisation • Build CX transformation roadmaps and business cases linked to measurable outcomes • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions • Keep programmes on track while influencing senior stakeholders across business and technology • Translate qualitative and quantitative insights into clear recommendations and specifications • Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas • Contribute to thought leadership, go-to-market strategy, and internal capability building
Why This Role Stands Out • A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda • Exposure to international work, including collaboration with teams globally • Hands-on involvement in CX strategy, digital innovation, and technology evaluation • Clear progression into broader consulting and business development responsibilities • Continuous learning, industry events, and the ability to directly shape a developing practice
What We’re Looking For • 5+ years’ consulting experience (digital strategy, CX, transformation, or change) • Experience in data platforms, AI, CX tech, enterprise solutions, or digital products • Ability to simplify complex problems and present compelling recommendations • Strong stakeholder management and communication skills • A client-first mindset with comfort engaging senior executives • Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes
Preferred: • Big 4 / top-tier consulting experience • Exposure to Agile, digital product ownership or CX technology stacksIf you’re passionate about customer experience, digital innovation and strategic transformation, and want to build your career in a dynamic consultancy environment, we’d love to speak with you.
Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start:marina.economidou@templeton-recruitment.comDr Marina Economidou, Executive Solutions Consultant